Information Technology Specialist

1 month ago

Hyderabad, India AVASO Technology Solutions Full time

About Us:


AVASO Technology Solutions is currently seeking an Provisioning Analysts with a passion for the IT area.


As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.


We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.


AVASO offers you an excellent growth opportunity with a strong global company and good money.


Website: -


Job Summary:

Position: Provisioning Analysts- IT

Position Type: Full-Time Onsite Role

Location: Hyderabad, India

Required languages: English (Professional Speaking)


Job Description:

We are currently seeking Provisioning Analysts, Hyderabad, India- Full-Time On-Site Support Role.


1. Assigning Laptops to FTEs and Non-FTEs



1-1. Imaging laptops (New and re-deplorable) following the hardware request tickets.

  • The image designed for Salesforce is provided by Client Engineering Team in Salesforce.
  • Laptops responsible by the Value Added Reseller are excluded from this scope.
  • No requests without the designated formed tickets or hardware request tickets are accepted



1-2. Checking status of the new hire accounts before the NHs onboard.

  • If any issue is found. immediately report to the team in charge of creating an account.
  • Coordinating with ES /Onboarding team so that the PCs are delivered to NHs in time.



1-3. Shipping Coordination

  • Collect the shipping address information from the FTE
  • Arranging the delivery utilizing the Yamato Transport system
  • Coordinating collection by FedEx when required to ship PCs to South Korea



1-4. Coordination with the value-added reseller if necessary, so that the PCs are deployed smoothly



2. Manage Break & Fix Work



2-1. Processing the diagnosing task and repair

  • Re-imaging the hardware in cases that improvement is expected by doing so



2-2. Arrange repairs with manufacturers (e.g. Apple. Dell) if the issue is not resolved

  • Request repair approval for HAM in advance in cases of charged repairs.
  • Coordinating with users and manufacturers for the collection date.



2-3. Deploying loaner laptops when necessary during repair



3. Manage Asset Swap



3-1. Coordinating with HAM to kick the swap cases


  • Sharing Tech force team with the knowledge and rules regarding end of life and swap eligible cases.
  • If required creating SWAP cases as a result of negotiating with HAM.


3-2 Answering queries from the users regarding asset swap (eg. if the PC is eligible for SWAP or not)



3-3 Managing the swap cases until the returned assets are physically confirmed return in Salesforce tower



4. Inventory Management



4-1 Updating the transaction of the tech asset precisely


  • Unboxing returned boxes from employees for termination, swap return, loaner return.
  • Closing the termination cases after confirming the return



4-2. Co-working with Global Audit team for Quarterly Audit tasks.


  • Remediation task for the missing items after the audit



4-3. Disposal of the asset that passed End of life


  • Make sure that all the data is wiped using the designated wiping tool by Salesforce
  • Coordinate with the designated disposal vendor (amount, date, etc..)



5. Out of Scope



5-1. Managing Van (creating accounts for engineers, knowledge transfer) is out of scope.



Skills & VISA Requirements:

  • Candidate must be legally authorized to work in Hyderabad, India without any need of Visa Sponsorship.
  • Exceptional technical and troubleshooting skills
  • Excellent written and verbal communications skills.
  • Comfortable operating in a fast-paced environment with minimal supervision.

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