Operations analyst, commercial it
6 days ago
Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. Bengaluru, India (Remote)Monday to Friday ~40 hours per week ~ Day Shift ~ Night Shift ~ Weekend Availability*Experience: Server: 2 years (Required)Monitoring: 2 years (Required)IT Support: 2 years (Required)Server Operations & Management: Monitor Server Health: Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization. Troubleshooting: Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures. Network Operations & Management: Network Monitoring: Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime. Incident Response: Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies. Security Operations & Incident Management: Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact. Patch & Vulnerability Management: Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints. Proactive Monitoring: Use monitoring tools to identify and address performance or security issues before they impact end users. Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations. Provide clear and timely updates to clients about system performance, incidents, and resolution status. Proactive Recommendations: Suggest improvements to client systems and security posture, enhance performance, scalability, and protection. Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience. Relevant certifications such as: Comp TIA Network+, Comp TIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus. Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Experience: ~2+ years of experience in a SOC/NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment. ~ Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS/IPS, endpoint protection). ~ Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus. Strong understanding of server management, network protocols (TCP/IP, DNS, DHCP), and security measures. Paid time off Work from home
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