Analyst- System Operation Center

About MUFG Global Service MGS MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges For more informatAbout Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia PacificAbout the Role Position Title Operations AnalystCorporate Title Analyst AssociateReporting to Operations Team LeadLocation BengaluruJob ProfilePosition details We are looking for proactive and detail-oriented Operation Analyst monitor and support IT Infrastructure and application systems Operation Analyst will assess and escalate alerts and events raise an incidents follow up of incidents liaise and coordinate with technical experts and users complete the daily tasks in accordance to task schedule The role involves shift work on 24 x 365 rotaRoles and Responsibilities Monitor identify and escalate batch failures as and when they occur Escalate or resolve tickets System housekeeping shutdown and start in accordance with defined procedures and SLAs Monitoring and incident management adhering to strict SLAs Complete daily check sheet and reporting Liaise with support team and third parties To add For Senior Operation Analyst only Responsible for coordination of workload across the shift to ensure teams performance in accordance to SLAs Providing the SME guidance for other members of staff Job RequirementsSkills Experience required First line computer operations support experience in financial services Understanding of batch scheduling tools Control-M JP1 Unix and Windows first level support experience AS400 experience or Mainframe experience Good verbal and written communication skills Ability to communicate clearly and concisely especially when under pressure Able to work under pressure and meet deadlines Ability to work in an environment with evolving requirements and dynamic schedules Experience of using service management incident management solutions ideally ServiceNow Confidence to work independently and within a fast-paced team in a busy environment Ability to work in an environment with evolving requirements and dynamic schedules Equal Opportunity Employer The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race colour national origin physical appearance religion gender expression gender identity sex age ancestry marital status disability medical condition sexual orientation genetic information or any other protected status of an individual or that individual s associates or relatives or any other classification protected by the applicable laws