
System support engineer
3 weeks ago
Responsibilities Operations: Communicate clearly with customers both in writing and over the phone Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team Engage directly with customers to review quality of service and provide monthly service overviews Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Research technical issues, using internal and publicly available documentation Work with OEM and 3rd party support providers to resolve issues Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Provide quality customer service, including interacting with customers and answering customer inquiries Ability to work independently and proactively identify and resolve issues without direct instruction Mentor and provide technical guidance to the Managed Services team Provide “on-call” support for off-hours incidents, requests, and escalations Perform other tasks as assigned by management Education and Training High school diploma required; college degree strongly preferred Relevant mid-level or certifications strongly preferred: Cisco CCNA/CCNP/CCIE Certified Ethical Hacker or CISSP AWS Certified Practitioner / Solution Architect Microsoft MCSA/MCSE Red Hat RHCSA/RHCE ITIL v3/4 Foundation / Six Sigma Black Belt / PMP Experience 5+ years in a technical field Experience providing customer support Experience in 24x7x365 Managed Services or Saa S organization Experience using ITSM and Monitoring tool sets Advanced knowledge of desktop operating systems Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox Advanced BCDR solution experience Microsoft licensing knowledge and experience Experience managing Cloud infrastructure (AWS / Azure) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls Ability to administer unified communications platforms strongly preferred Strong knowledge of IT security principles Ability to mentor and train analysts and engineers Ability to lead projects and teams Job Type: Full-time Benefits: Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Weekend availability Work Location: Remote
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System Support Engineer
3 weeks ago
Karnataka, India Vinebrook Technology Full timeResponsibilities Operations:Communicate clearly with customers both in writing and over the phonePerform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services teamEngage directly with customers to review quality of service and provide monthly service overviewsProvide support to incident managers for critical...
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Operations Support System Engineer
3 days ago
Bengaluru, Karnataka, India, Karnataka Rakuten Symphony Full timePosition Name: OSS L2 Support EngineerJob Summary:We are seeking a highly motivated and skilled OSS Engineer with a strong passion for automation and data analytics to join our Operations Support Systems team. This role will be instrumental in driving end-to-end efficiency, reducing manual effort, and strategically improving our FCAPS (Fault, Configuration,...
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IT Support Engineer IT Projects
1 week ago
Karnataka, India Vinebrook Technology Full timeOperations: Communicate clearly with customers both in writing and over the phone Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team Engage directly with customers to review quality of service and provide monthly service overviews Provide support to incident managers for critical “P1”...
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System Dev Engineer
7 days ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTIONPerfect Order Experience POE Team is looking for a passionate results-oriented operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space The role encompasses working with a support engineering team that provides support for multiple products and platforms including engineering...
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Desktop Support Engineer
1 week ago
Shivaji Nagar, Bengaluru, Karnataka, India Cosmictech info system pvt ltd Full time ₹ 1,80,000 - ₹ 2,16,000 per year– Install and configure windows based desktop and peripherals and test network connections.– Handle daily technical support activities on desktops & laptops, networking.– Basic troubleshooting in printer and scanner.– Good knowledge in MS office.– Install and regular updates on system applications and browsers.– Basic knowledge in wired and...
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Principal System Engineer
3 days ago
Bengaluru, Karnataka, India, Karnataka Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Pre-Sales System Engineer to contribute to the success of...
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Systems Engineer
1 week ago
Bengaluru East, Karnataka, India Iron Mountain Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
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System Engineer
3 days ago
Bengaluru, Karnataka, India, Karnataka Hexnode Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
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System Engineer
3 weeks ago
Bangalore, Karnataka, India Quest Global Full timeJob Requirements Quest Global is an organization at the forefront of innovation and one of the world s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries We are a twenty-five-year-old company on a journey to becoming a centenary one driven by aspiration hunger and...
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System Verification Engineer
2 weeks ago
Bangalore, Karnataka, India Danaher Full timeWondering whats within Beckman Coulter Diagnostics Take a closer look At first glance youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward Join a team where you can be heard be supported and always be yourself Were building a culture that celebrates backgrounds ...