Senior IT Specialist

3 weeks ago

Bengaluru, India ZeroFOX Full time
OPPORTUNITY OVERVIEW

seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team to execute upon daily initiatives and long-term IT goals.Role and responsibilities

Prepare, assemble and ship client phone calls, e-mails, and service tickets timely and efficiently.Document all client correspondence in the ticketing system.Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases.Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.Develop documentation / instructions of standard operating procedures.Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals.Serve as local purchasing agent, including the identification, acquisition, and instillation of user desired hardware and software. Maintain a catalog of user licenses and hardware.Perform other duties as assigned.

Required qualifications and skills

IT Support Service experience or similar experience, typically obtained in 3+ years.Experience working with various types of hardware and software, including Apple laptops typically obtained in 1+ years.Solid problem-solving abilities.Strong interpersonal and communication (written and verbal) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.Written and spoken fluency in the English language.Ability to work occasional evenings and weekends.

Desired qualifications and skills

Bachelors in computer science, information technology, or a related field of study.

Benefits

Competitive compensationCommunity-driven culture with employee eventsGenerous time offBest-in-class benefitsFun, modern workspaceRespectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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