Ecommerce Manager

3 weeks ago

Gurugram, India T&N Business Services Full time

Title: E Commerce Manager

Experience:1-4yrs

Location : Gurugram (WFO)

5 Days working

Salary upto 3.5LPA

Roles and Responsibilities

The Ecommerce Analyst will provide operational assistance and account management support to several third-party sellers on Ecommerce Marketplaces like Amazon, Flipkart and so on, by...

· Creating product listings with bulk inventory upload tool, using flat files (Excel templates)

· Creating product families (variations of parent/child ASINs/SKUs)

· Generating FBA/FBF/Massured shipments and generating files for product stickers/labels

· The candidate has experience of managing advertisement campaigns and creating and managing coupons in multiple marketplaces

· Addressing suppressed products and resolving product issues within the Voice of the Customer area

· Fixing pricing alerts and lost buy box issues

· Submitting seller support cases in marketplace with clear explanations of the issues that need to be solved, and following through until the issue is resolved

· Interacting with clients and Marketplaces support staff in English (both verbally and in writing)

· Reviewing product data templates in Excel to identify errors and discrepancies

· Assisting with solving various problems with various marketplaces and product listings

· Downloading reports and analyzing them in Excel using filtering and sorting

· Identifying key performance metrics from Amazon reports and marketplace pages, and putting data into Excel reports to give to clients

· Reviewing client-provided images to identify missing images

· Communicating with clients and imaging team to request information, images, and other needs

· Assigning image URLs to new product spreadsheets • Checking live product listings for issues with images, variation setup, and specifications, including discrepancies between images/titles/copy and product specifications

· Following through when problems are identified to make sure they all get fixed

· Proactively communicating about any needs, roadblocks or issues with meeting deadlines

· Keeping track of tasks & progress in a way that others can pick up where you left off in case of illness


Desired Candidate Profile

The ideal candidate will have...

· Minimum 1 year experience is mandatory in a similar role and field

· Customer Service Experience for at least for 6 months

· Good English language skills, both written and verbal

· Please screen the profile if the candidate is having an experience of handling a minimum of 10 Accounts (Any Marketplaces)

· Desirable candidates having experience in Ajio, Jio Mart & Etsy Marketplaces.

· The Candidate is having an experience of Managing Brand Creation, Brand Store & A+ Content & Enhanced Brand Contents.

· Ability to work 8-10 hours, 6 days a week (Monday through Saturday, with availability for meetings/conversations between the timeframe of 10am and 7pm IST on those days

· Experience providing operational support to an multiple Marketplace seller account and managing third-party seller store:

· The ability to manipulate Excel spreadsheets with filters, and to create formulas

· Perfectionist-level attention to detail to be able to find and correct discrepancies

· Excellent organization skills, and initiative to keep track of many different tasks/responsibilities and see them through to completion.

· Intuitive fast learner with good common sense

· Ability to accurately estimate time needed to complete tasks, and to assess when a deadline cannot be met

· Reliability in meeting deadlines; ability to juggle multiple tasks as priorities shift, while still meeting deadlines

· Excellent follow-through, ensuring tasks are never left half-done

· Self-resourcing, asking questions when you don't know the answer or the way to do something

· Proactive communication with peers and managers about status, issues, and more; reaching out as needed to keep moving forward on tasks

· Humble and honest about making mistakes -- understands that honesty is most important to developing trust and giving managers the ability to help with situations that have gone wrong

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