Zscaler Technical Delivery Manage
3 weeks ago
ROLE: Zscaler Technical Delivery Manager
Experience: 12+ Years
location - Bangalore /pune
Job Description:
• The role of the TDM is to ensure the smooth technical deployment of the Zscaler solution to cost and time.
• Owns the business relationship role across all business areas / CFUs and ensures all necessary participation at every stage of the implementation.
• Mobilising and leading a team of SMEs and technical leads.
• Manages all required communication plans and communications to stakeholders.
• Supports and works with the relevant stakeholders to create suitable training plan and engagement materials (with support from the BA)
• Working closely with subject matter experts, owns the creation of key customer experience & change management inputs such as user journeys, user stories, stakeholder map, change impact analysis, communications plan and training materials.
• Ensures that change impacts are managed in context with other business changes.
• Co-ordinates output from TDMs from other business areas.
• Reports to the Project manager
• Working with the project manager, participates in programme governance forums to escalate any risks or issues affecting the project or any deviation from schedule in a timely manner.
• Ensuring there is a support model in place for the Zscaler solution.
• Adheres to the project related KPIs.
• MANDATORY-Skills
• Experience working with Zscaler products.
• Knowledge and experience of transformational technical change management
• Experience supporting complex cyber security or IT projects.
• Experience of deploying Zscaler solutions
• Zscaler policy management
• Zscaler agent level issue resolutions
• Zscaler SASE (Advance Firewall, Sandboxing)
• Zscaler PAC file configuration
• Zscaler ZPA and App Connectors
• Zscaler ZDX is a plus.
• Zscaler Certified ZIA/ZPA Administrator or Zscaler Certified Cloud Expert (ZCCX) are preferred.
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