Zscaler Technical Delivery Manage

7 days ago


Delhi, Delhi, India Tech Mahindra Full time
We are hiring for Senior position with having 10 + years of experience

ROLE:
Zscaler Technical Delivery ManagerExperience: 12+ Yearslocation - Bangalore /puneJob Description:

  • The role of the TDM is to ensure the smooth technical deployment of the Zscaler solution to cost and time.
  • Owns the business relationship role across all business areas / CFUs and ensures all necessary participation at every stage of the implementation.
  • Mobilising and leading a team of SMEs and technical leads.
  • Manages all required communication plans and communications to stakeholders.
  • Supports and works with the relevant stakeholders to create suitable training plan and engagement materials (with support from the BA)
  • Working closely with subject matter experts, owns the creation of key customer experience & change management inputs such as user journeys, user stories, stakeholder map, change impact analysis, communications plan and training materials.
  • Ensures that change impacts are managed in context with other business changes.
  • Co-ordinates output from TDMs from other business areas.
  • Reports to the Project manager
  • Working with the project manager, participates in programme governance forums to escalate any risks or issues affecting the project or any deviation from schedule in a timely manner.
  • Ensuring there is a support model in place for the Zscaler solution.
  • Adheres to the project related KPIs.
  • MANDATORY-Skills
  • Experience working with Zscaler products.
  • Knowledge and experience of transformational technical change management
  • Experience supporting complex cyber security or IT projects.
  • Experience of deploying Zscaler solutions
  • Zscaler policy management
  • Zscaler agent level issue resolutions
  • Zscaler SASE (Advance Firewall, Sandboxing)
  • Zscaler PAC file configuration
  • Zscaler ZPA and App Connectors
  • Zscaler ZDX is a plus.
  • Zscaler Certified ZIA/ZPA Administrator or Zscaler Certified Cloud Expert (ZCCX) are preferred.


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