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Zscaler Technical Delivery Manage
7 days ago
ROLE:
Zscaler Technical Delivery ManagerExperience: 12+ Yearslocation - Bangalore /puneJob Description:
- The role of the TDM is to ensure the smooth technical deployment of the Zscaler solution to cost and time.
- Owns the business relationship role across all business areas / CFUs and ensures all necessary participation at every stage of the implementation.
- Mobilising and leading a team of SMEs and technical leads.
- Manages all required communication plans and communications to stakeholders.
- Supports and works with the relevant stakeholders to create suitable training plan and engagement materials (with support from the BA)
- Working closely with subject matter experts, owns the creation of key customer experience & change management inputs such as user journeys, user stories, stakeholder map, change impact analysis, communications plan and training materials.
- Ensures that change impacts are managed in context with other business changes.
- Co-ordinates output from TDMs from other business areas.
- Reports to the Project manager
- Working with the project manager, participates in programme governance forums to escalate any risks or issues affecting the project or any deviation from schedule in a timely manner.
- Ensuring there is a support model in place for the Zscaler solution.
- Adheres to the project related KPIs.
- MANDATORY-Skills
- Experience working with Zscaler products.
- Knowledge and experience of transformational technical change management
- Experience supporting complex cyber security or IT projects.
- Experience of deploying Zscaler solutions
- Zscaler policy management
- Zscaler agent level issue resolutions
- Zscaler SASE (Advance Firewall, Sandboxing)
- Zscaler PAC file configuration
- Zscaler ZPA and App Connectors
- Zscaler ZDX is a plus.
- Zscaler Certified ZIA/ZPA Administrator or Zscaler Certified Cloud Expert (ZCCX) are preferred.
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