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Group Manager
2 months ago
Role: The role will also be a key contributor in the stabilization process of each migration. Ensure best practices are continuously adopted within the entity to drive improved efficiency and effectiveness of a world class shared service centre. Lead Business excellence element of business strategy, Manage team through effective governance, leading strategy and managing operating interfaces. Act as a role model in management and leadership. Manage the team Budget Working together with the Migrations, sales and Service delivery teams, enabling and supporting fast stabilization of all activities with respect to transition. Support development and maintenance activities to provide effective training to frontline people, Lead a team - Drive actions to improve transactional quality (agent level accuracy scores) , Work with operations and training to lead comprehensive action plans to improve quality, this should include but not limited to paretos, top error trends, top defaulters, refresher training plan, Identify new metrics to drive operational excellence. Lead quality reviews with all stakeholders such as operations, clients, senior management, Drive standardized best practices on quality monitoring across all sitesKey Accountabilities: Process Understanding & Skill Enhancement of the shop floor through TNI MechanismProvide guidance and advice to customer on their current work process design and potential implications.1. Drive VOC Actionable, improving customer CTQ’s, and achieve QNS targets through Quality Initiatives.2. Drive Quality Transition Deliverables for any new logos added3. Drive continuous improvement of the work processes, documentation, and services 4. Risk Management5. Knowledge of Quality Tools to analyze staff performance based on date with areas of development 6. Complete ownership of process compliance to standards (Like ISO)7. Drive continuous improvement initiatives through DMAIC methodologies8. Adherence to compliance with Quality Standards (ISO etc.) Conduct Internal Audit and provide Support during External AuditsSLA Performance Management like CCRP, Accuracy ScoresClient Relationship Management and driving strategic Quality initiativesKnowledge/Qualifications: GraduateBlack Belt Certified/Trained ISO /QMS/COPC Trained Work Experience): 3+ Years in Quality / Six Sigma roleExposure in Service Quality of Data ProcessWell-versed with statistical conceptsExposure in driving and mentoring Lean/Six Sigma/ business projects and initiativesExposure to Travel and Shipping and Logistics Projects in the BPO space will be an added advantage.
Qualifications
Graduate
Additional Information
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Group Manager
2 months ago
Nashik, India WNS Global Services Full timeJob Description1. Group Manager - WFM Leads the Workforce Management team for Shipping and Logistics Business Unit Forecasting Capacity Planning, Scheduling, Reporting and RFP Solutions Use trends and reports to forecast requirements. Participate in long range planning and the formulation of goal.2.Assist with projects and other duties as requested or...
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Group Manager
1 week ago
Nashik, India WNS Global Services Full timeJob Description1. Group Manager - WFM Leads the Workforce Management team for Shipping and Logistics Business Unit Forecasting Capacity Planning, Scheduling, Reporting and RFP Solutions Use trends and reports to forecast requirements. Participate in long range planning and the formulation of goal.2.Assist with projects and other duties as requested or...
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General Manager-Taxation
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nashik, India Sarda Group Full timeRole and the Person The Position is at the level of the group and therefore is at the senior Management level, accordingly the purpose and critical functions would be as follows: Function (Dept) Purpose: To legally safeguard the organisation Role Purpose: To facilitate legal compliance and leverage (for all functions and businesses, in all aspects of...
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General Manager-Taxation
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Nashik, India Sarda Group Full timeRole and the Person The Position is at the level of the group and therefore is at the senior Management level, accordingly the purpose and critical functions would be as follows: Function (Dept) Purpose: To legally safeguard the organisation Role Purpose: To facilitate legal compliance and leverage (for all functions and businesses, in all aspects of their...
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General Manager-Taxation
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Nashik, India Sarda Group Full timeRole and the Person The Position is at the level of the group and therefore is at the senior Management level, accordingly the purpose and critical functions would be as follows: Function (Dept) Purpose: To legally safeguard the organisation Role Purpose: To facilitate legal compliance and leverage (for all functions and businesses, in all aspects of their...
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Group Manager
2 months ago
Nashik, India WNS Global Services Full timeJob DescriptionRole: The role will also be a key contributor in the stabilization process of each migration. Ensure best practices are continuously adopted within the entity to drive improved efficiency and effectiveness of a world class shared service centre. Lead Business excellence element of business strategy, Manage team through effective governance,...
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Group Manager
2 weeks ago
nashik, India WNS Global Services Full timeJob DescriptionThe role will also be a key contributor in the stabilization process of each migration. Ensure best practices are continuously adopted within the entity to drive improved efficiency and effectiveness of a world class shared service centre. Lead Business excellence element of business strategy, manage team through effective governance, leading...
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Group Manager
2 weeks ago
Nashik, India WNS Global Services Full timeJob DescriptionThe role will also be a key contributor in the stabilization process of each migration.Ensure best practices are continuously adopted within the entity to drive improved efficiency and effectiveness of a world class shared service centre.Lead Business excellence element of business strategy, manage team through effective governance, leading...
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Group Manager
2 weeks ago
Nashik, India WNS Global Services Full timeJob DescriptionThe role will also be a key contributor in the stabilization process of each migration.Ensure best practices are continuously adopted within the entity to drive improved efficiency and effectiveness of a world class shared service centre.Lead Business excellence element of business strategy, manage team through effective governance, leading...
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Group Manager
1 week ago
nashik, India WNS Global Services Full timeJob DescriptionThe role will also be a key contributor in the stabilization process of each migration. Ensure best practices are continuously adopted within the entity to drive improved efficiency and effectiveness of a world class shared service centre. Lead Business excellence element of business strategy, manage team through effective governance, leading...
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Group Manager
1 week ago
Nashik, India WNS Global Services Full timeJob DescriptionThe role will also be a key contributor in the stabilization process of each migration.Ensure best practices are continuously adopted within the entity to drive improved efficiency and effectiveness of a world class shared service centre.Lead Business excellence element of business strategy, manage team through effective governance, leading...
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Group Manager
1 week ago
Nashik, India WNS Global Services Full timeJob DescriptionThe role will also be a key contributor in the stabilization process of each migration.Ensure best practices are continuously adopted within the entity to drive improved efficiency and effectiveness of a world class shared service centre.Lead Business excellence element of business strategy, manage team through effective governance, leading...
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