Application Specialist

1 week ago

New Delhi, India The Practice Centre Full time

We are partnering with a leading Healthcare Equipment Company . The position isZonal Application Specialist(South India) - USG & Mammographywho willlead and manage clinical applications support forUltrasound (USG)andMammographymodalities across the assigned zone. The role ensures excellence in product demonstrations, user training, and post-installation support while mentoring regional application teams and driving customer satisfaction and product adoption.For more interesting opportunities Responsibilities 1. Clinical Application & Training Conductadvanced user trainingsessions for clinicians, radiologists, and technicians on ultrasound and mammography systems. Ensurehigh-quality clinical outcomesthrough image optimization, workflow customization, and best practice sharing. Support installation teams forclinical acceptanceand smooth handover of equipment. Providerefresher and advanced trainingto existing users for continued engagement. 2. Product Demonstration & Sales Support Leadpre-sales demonstrationsand clinical evaluations across key hospitals and diagnostic centers. Work closely with thesales teamto highlight product strengths and address clinical requirements during presentations. Supporttender processesby providing product comparisons, technical inputs, and clinical insights. Track and analyze demo-to-sale conversion metrics and suggest improvements. 3. Team Leadership & Mentoring Guide and mentorregional application specialistswithin the zone, ensuring consistency in training quality and delivery. Develop and implementstandardized application protocolsand training modules across modalities. Conduct internal capability-building programs for new hires and channel application teams. 4. Customer Relationship & Satisfaction Act as theprimary clinical contactfor key customers in the zone. Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues. Ensure high levels ofcustomer satisfactionthrough proactive support and continuous engagement. Partner with KOLs (Key Opinion Leaders) and organizeCME programs, workshops, and webinarsto promote clinical excellence. 5. Coordination & Feedback Liaise withproduct management, marketing, and R&Dteams to share customer feedback and feature enhancement suggestions. Collaborate with theservice teamto address system performance issues affecting clinical usage. Maintain detailed reports on training, customer visits, and product performance. Key Performance Indicators (KPIs) Quality and number oftrainings and demosconducted. Customer satisfactionscores and repeat engagement. Demo-to-sale conversionand support efficiency. Team developmentand adherence to standardized training protocols. Timeliness and accuracy of reporting and feedback. Qualifications & Experience Education:Bachelor’s or Master’s degree in Radiography, Biomedical Engineering, or Allied Health Sciences. Experience:Minimum10 years of experiencein ultrasound and/or mammography applications, with at least3 years in a zonal or senior application role . Soft Skills: Excellent communication, presentation, and interpersonal abilities. Strong analytical, leadership, and mentoring skills. Willingness totravel extensivelyacross the assigned zone.

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