Application Specialist

4 weeks ago

New Delhi, India The Practice Centre Full time

We are partnering with a leading Healthcare Equipment Company . The position is Zonal Application Specialist(South India) - USG & Mammography who will lead and manage clinical applications support for Ultrasound (USG) and Mammography modalities across the assigned zone. The role ensures excellence in product demonstrations, user training, and post-installation support while mentoring regional application teams and driving customer satisfaction and product adoption.For more interesting opportunities https://www.linkedin.com/company/the-practice-centre/Key Responsibilities1. Clinical Application & Training- Conduct advanced user training sessions for clinicians, radiologists, and technicians on ultrasound and mammography systems. - Ensure high-quality clinical outcomes through image optimization, workflow customization, and best practice sharing. - Support installation teams for clinical acceptance and smooth handover of equipment. - Provide refresher and advanced training to existing users for continued engagement.2. Product Demonstration & Sales Support- Lead pre-sales demonstrations and clinical evaluations across key hospitals and diagnostic centers. - Work closely with the sales team to highlight product strengths and address clinical requirements during presentations. - Support tender processes by providing product comparisons, technical inputs, and clinical insights. - Track and analyze demo-to-sale conversion metrics and suggest improvements.3. Team Leadership & Mentoring- Guide and mentor regional application specialists within the zone, ensuring consistency in training quality and delivery. - Develop and implement standardized application protocols and training modules across modalities. - Conduct internal capability-building programs for new hires and channel application teams.4. Customer Relationship & Satisfaction- Act as the primary clinical contact for key customers in the zone. - Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues. - Ensure high levels of customer satisfaction through proactive support and continuous engagement. - Partner with KOLs (Key Opinion Leaders) and organize CME programs, workshops, and webinars to promote clinical excellence.5. Coordination & Feedback- Liaise with product management, marketing, and R&D teams to share customer feedback and feature enhancement suggestions. - Collaborate with the service team to address system performance issues affecting clinical usage. - Maintain detailed reports on training, customer visits, and product performance.Key Performance Indicators (KPIs)- Quality and number of trainings and demos conducted. - Customer satisfaction scores and repeat engagement. - Demo-to-sale conversion and support efficiency. - Team development and adherence to standardized training protocols. - Timeliness and accuracy of reporting and feedback.Qualifications & Experience- Education: Bachelor’s or Master’s degree in Radiography, Biomedical Engineering, or Allied Health Sciences. - Experience: Minimum 10 years of experience in ultrasound and/or mammography applications, with at least 3 years in a zonal or senior application role.Soft Skills:- Excellent communication, presentation, and interpersonal abilities. - Strong analytical, leadership, and mentoring skills. - Willingness to travel extensively across the assigned zone.

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