Technical Support Supervisor

Found in: Whatjobs IN C2 - 2 weeks ago

Chennai, India SyAqua Full time
Professionally representing SyAqua in providing on site support to all SyAqua customers including guidance on BS maturation, larva culture technics , products trials , handling customers complaints on BS and Nutrition , and data collections inclusive of Maturation data, larva culture data and farm data based on assignments by country sales manager on agreed schedular basis.

ResponsibilitiesCollect shrimp farm data of Syaqua and other geneticsCollect and submit the marketing information to CSM/CompetitorProvide on site technical support to BS and nutrition customers on periodic and ad-hoc basis according to assignment by CSMOnsite product trials including providing product usage protocol, station onsite to monitor the trial progress and collect trial data to be submitted to CSM for further analysis and commercial follow throughSupport CSM in attending to technical matters related to product complaints and collect customer detail complaints information onsite to be reported in SyAqua complaint form for BS and NutritionCollect, record and submit SyAqua customers’ BS maturation data to be submitted on monthly basis to CSM, SD and key stakeholders in SyAqua management teamCollect SyAqua and key competitors farm data for every season from selected assigned key farmers using SyAqua farm data templates to be submitted on monthly basis to CSM, SD and key stakeholders in SyAqua management teamRepresent SyAqua in participating technical workshop/seminar as at when is requiredJointly with CSM to organise technical training including onsite new products training to customersWorking closely with SyAqua Technical colleagues to provide effective technical guidance to customers including exchange of good practicesMinimum Aquaculture related degreeMaster degree in Aquaculture will be an added advantage

QualificationsHave extensive hands-on experience in shrimp maturationHave hands on experience in shrimp larva cultureHave some experience in shrimp farmingMobile – must be willing to be assigned on specific tasks from time to time be station on different locationsAble to communicate effectively with technical staffs of our customersHave strong sense of technical analytical mind with reasonably strong mind to face customer complaintsSales experience is good but not necessary as this candidate should be represent the technical side which ideally independently from sales in order to have neutral perception amongst our customers in providing his expertise under guidance of CSMHighly dedicated, passionate about technical services and positive attitude

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