HCLTech | OTC Collections

3 weeks ago

bangalore, India HCLTech Full time

HCL Tech is Hiring.


Experience: 3 to 8 Years

Shift Time: - UK Shift

Designations: - Analyst

Salary: - Best in Industry

Notice period: - Less than 30 Days


Interested candidates can share your updated profile to


Current CTC:

Expected CTC:

Notice period:

Total years of experience in Collection / Billing OTC:

Overall Experience:


About the JOB Role: Order To Cash Collection/ Billing /

Overview of role, purpose, and scope


The role of Cash Collector covers all aspects of collections activity including:

  • Cash Collection
  • Account Management
  • Customer Relations
  • Accounts Reconciliation
  • Account receivable collection
  • Debt Collection Forecasting
  • Credit Management Account
  • Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing)
  • Relationship building with Customers and Internal teams.


Key Role Tasks and Activities:


  • Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
  • Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
  • Accountability for debt and cash targets achievement on a quarterly/monthly basis
  • Full compliance with all associated internal and Sarbox Controls
  • Written / oral communication on open balances + reconciliation of accounts for portfolio.
  • Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.
  • Correct handling of UMCC as per ICMP guidelines
  • Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
  • Implementation of service stops/ remove stops according to process.
  • Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
  • Participation in month end reporting closing activities in alignment with ICMP
  • Point of escalation for team members for complex issues.
  • Mentor for team, supporting and coaching on an ongoing basis.
  • Detection and help for process improvement opportunities for collection + system improvements.


Metrics/SLAs


  • 10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
  • Portfolios Days Overdue less than 30 days 60 + aged debt does not represent more than 10% of the total balance.
  • Ageing receivables in control No Value + activity opened more than 5 days.
  • UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.
  • Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.
  • Promise of payment status: maximum 2% failed promises over the total promises (value and volume) 98% accurate forecast (aged buckets and/or cash)
  • 100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)
  • Average portfolio of 500 accounts for HPTP and 250 accounts for LPTPQOQ and YOY aged receivables improvements.
  • DSO YOY improvements YOY DD failure improvements (volume)

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