Genpact | (Gurugram)Customer Service Representative

2 days ago


Varanasi, India Genpact Full time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Voice/Chat Support Associate/Sr. Associate

In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.

Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior.

ResponsibilitiesServicing inbound phone enquiries from Members requesting service & support with, but not limited, to:Domain Experience: BFSIChannel Experience: Voice (International Voice Process)Work Experience: Relevant experience in International Voice processExcellent Communication & Comprehension CompetenciesTyping Speed: >25 WPMShift: Rotational shiftsAttitude: Customer and Solution Centric, patient & empathetic, eye for detailTool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft WordChange Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.Use available information and tools to validate identity of the caller to safeguard Member information.Initiate effective and timely written communication with Members.Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.Effectively guide Members to navigate online tools and applications to enable uploading of documents.Adhere to all policies and procedures while showcasing Member centric servicing ethos.Ensure high quality service delivery in a 24/7 environment.Take allotted training and execute on action plans discussed during coaching sessions.Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMsSeek steady improvement according to the QA guidelines.

Qualifications we seek in you

Minimum QualificationsGraduate/Bachelor’s Degree preferredComfortable working in a 24/7 work Environment with Rotational shifts.Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industryStrong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/ SkillsExcellent customer service skills and ability to assist in customer inquiries independently.Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.Self-disciplined, diligent, proactive and detail orientedAbility to effectively manage time, and individually prioritize multiple tasks of competing priority.Ability to maintain high levels of confidentiality and data security standards.Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.Keen attention to detail, customer profiling and pattern identificationBasic knowledge of Banking Industry

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, , and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.Interested candidate can share their resume on :

  • Varanasi, India Gautami Reddy Photography Full time

    You will be responsible for converting customers into passionate evangelists ResponsibilitiesCommunicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with the team to meet customer's needs Virtual assistance to manage social media calendar, emails, appointments and...


  • Varanasi, India Quess Corp Limited Full time

    Job Summary:We are seeking a dynamic and results-driven Broadband Sales Representative to join our team. As a Broadband Sales Representative, you will be responsible for selling our company's broadband services to new and existing customers. Your primary objective will be to generate leads, build customer relationships, and close sales deals to meet monthly...


  • Varanasi, India Alpran Software Pvt. Ltd. Full time

    **Only for FEMALE** - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...

  • Sales Representative

    6 months ago


    Varanasi, India ADian Infotech Full time

    Subject: Exciting Opportunity for Female Sales Representative in the Beauty and Wellness Industry Dear Applicant's , We are thrilled to announce a unique and rewarding opportunity for a dynamic and motivated female sales representative to join our team as we expand our reach in the beauty and wellness industry. If you are passionate about beauty products,...


  • Manduadih, Varanasi, Uttar Pradesh, India Vinayak Motors Full time

    As a Female Telecaller at our Detailing Store, you will play a crucial role in providing exceptional customer service and driving sales through effective communication over the phone. Your primary responsibility will be to engage with customers, answer inquiries, schedule appointments, and promote our detailing services and products. We are seeking a dynamic...


  • Varanasi, India TripCosmos.co Full time

    **Job Title: Customer Support & Lead Conversion Specialist** **About TripCosmos.co**: TripCosmos.co is a dynamic and innovative travel platform committed to providing exceptional experiences for our global community of travelers. We believe in the transformative power of travel and strive to make every journey seamless, memorable, and enriching. **Position...


  • Varanasi, India Talent Corner HR Services Pvt Ltd Full time

    CTC : Upto 6 LacsLocation: South DelhiAs a Sales Representative, you will be responsible for generating and closing new business opportunities within the creative services industry. Your primary goal is to help potential clients understand the value of our SaaS platform and how it can improve their creative processes and outcomes. You will work closely with...


  • Varanasi, India Applex Technologies Private Limited Full time

    **Job Title: Customer Support Executive** **Location**: Varanasi, Uttar Pradesh **About Us**: Utsav App is a leading platform that connects devotees with religious organizations to facilitate online religious services and pujas. Our mission is to make faith and divinity accessible to everyone. We are seeking a Customer Support Executive to join our...


  • Varanasi, India Aniview Full time

    We seek a dynamic and communicative Sales Development Representative with a strong background in video technology or AdTech space. This role is essential to expanding our customer base for Aniview’s video advertising and technology offerings. We seek someone with hands-on experience in pre-sales or sales, adept at lead generation, and knowledgeable in the...


  • Varanasi, Uttar Pradesh, India AHS IT Services Pvt. Ltd. Full time

    Position Title: Call Center Representative Objective: As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction. Key Responsibilities: - Handle a large volume of inbound and outbound calls in a timely...


  • Varanasi, Uttar Pradesh, India Tata SIA Airlines Full time

    **Job Overview** To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner. **Key Responsibilities** Customer Service & Operations - Ensure Vistara operates in a safe and secure environment, by...

  • Sales Representative

    3 months ago


    Varanasi, Uttar Pradesh, India Neofit Autoware private limited Full time

    Job Title: Sales Representative (Work from Home) Company: Neo Fit Autoware Pvt Ltd (Remote) About Us: Neo Fit Autoware Pvt Ltd is a leading organization seeking a talented and enthusiastic Sales Representative to join our team. Job Summary: We're looking for a fresher who is eager to learn and grow with our company. As a Sales Representative, you will...


  • Varanasi, India HelloRamp.ai Full time

    Location:Remote (India) with travel to the USA as requiredExperience Level:1–3 years in sales or related rolesWorking Hours:CST (Central Standard Time)Role Overview:Role OverviewWe seek aSales Development Representative (SDR)to join our team and drive business development in the USA. This is an exciting opportunity to work closely with our founder,...


  • Varanasi, Uttar Pradesh, India SURAYAY NAMAH ENERGY PRIVATE LIMITED Full time

    Job Description: **Responsibilities**: Conducting door-to-door or street-level sales activities to acquire new customers. Engaging with potential customers in-person to introduce our products or services and generate interest. Educating customers about product features, benefits, and pricing. Demonstrating product usage and answering any questions or...


  • Pandeypur, Varanasi, Uttar Pradesh, India Anupam Pharmaceutical Pvt Ltd Full time

    **Company Description** Anupam Pharmaceutical Ltd is a company committed to promoting sustainable and ethical practices in all aspects of our business. We believe that true health is achieved by restoring balance in the body, mind, and spirit. Our product range includes herbal remedies for a variety of health issues such as joint pain, digestive problems,...


  • Sigra, Varanasi, Uttar Pradesh, India Arthav Information technologies Full time

    A customer service executive is a professional offering answers to the customers of an organization. They communicate the why’s and how’s of a company’s service expectations. They perform a wide range of duties like answering phones and responding to customers’ queries. They often need to offer front-facing duties that influence the customer...


  • Varanasi, India Om Sai Global HR Service Full time

    Job Description:-We are looking for an Regional Sales Manager - East for our client to be based at Kolkata (West Bengal). This position is purely to handle the Sales & Marketing activities across Eastern Indian Market.The ideal candidate will prospect and close sales leads to help generate revenue for the company. They will also be responsible for...

  • Sales Representative

    1 month ago


    Varanasi, Uttar Pradesh, India PNS ASSOCIATES Full time

    2-5 years experience in sales in medical equipment, pharma industry, Good communication skills, Experience in the Privat and government procurement system. Role-meeting Doctors, BME and Hospital Owner, sales pitch of medical Equipment to respective end users, converting leads into results. stablish, develop, and maintain strong partner relationships with...


  • varanasi, India ADesignGuy Full time

    Company Description A Design Guy is a full-service software development and graphic design firm based in Gurugram. We specialize in custom software development, graphic design, branding, and rebranding to help businesses bring their ideas to life. Our team is dedicated and experienced, working closely with clients to deliver high-quality solutions that drive...

  • Service Planner

    6 months ago


    Varanasi, India Rentokil Initial Full time

    Rentokil Initial:Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training,...