Retail Store Manager

3 weeks ago

Mumbai, Maharashtra, India Tanzire Full time

Our Story:

We're essentially building "Sephora for jewelry". Tanzire is India's first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We're reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growth—including offline expansion and a stronger omnichannel presence—we're looking for a Store Manager to join our our team into its most exciting chapter yet.

We're looking for a dynamic, style-savvy Store Manager to lead our retail expansion. This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store's success.

Customer Service, Sales, and Staff Management:

  • Drives sales through engagement of customers, cross-selling, upselling, and sharing product knowledge.
  • Act as a personal jewlery stylist to the customers and provide recommendations accordingly.
  • Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
  • Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers.
  • Review space productivity data and take action to maximize productivity and sales performance.
  • Gather insights from customers, communicate them to HQ.
  • Provide in-store coaching to staff, working alongside them to demonstrate best practices in customer service and product knowledge.
  • Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
  • Remain knowledgeable on products offered and discuss available options.
  • Promptly respond to and escalate any customer complaints.

Inventory and Retail Space Management:

  • Partner with Operations teams to hold successful inventory & cycle counts on a bi-weekly basis.
  • Oversee all aspects of store operations, including opening and closing procedures, cash management, and security protocols.
  • Ensuring the accuracy and reliability of the company's stock records, and identifying discrepancies if they arise.
  • Manage point-of-sale processes and ensure complete accuracy.

Reporting:

  • Ensure internal SOP is maintained and daily stock and sales reports are prepared and shared with Tanzire HQ.
  • All sales related and inventory related reports are maintained.

Brand:

  • Act as an ambassador of Tanzire's culture and values within and outside the company.
  • Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level.

What you'll bring to the team?

  • 2–3 years of experience in premium fashion/jewelry retail
  • Experience managing a team and driving store-level KPIs
  • Passion for styling, jewelry, and customer delight
  • Strong communication, leadership, and problem-solving skills
  • Knowledge of the local market and understanding of store POS systems

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