Retail Store Manager

4 weeks ago

Mumbai, Maharashtra, India Tanzire Full time

Our Story: 

We're essentially building "Sephora for jewelry". Tanzire is India's first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We're reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growth—including offline expansion and a stronger omnichannel presence—we're looking for a Store Manager to join our our team into its most exciting chapter yet. 

We're looking for a dynamic, style-savvy Store Manager to lead our retail expansion. This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store's success. 

Customer Service, Sales, and Staff Management:

  1. Drives sales through engagement of customers, cross-selling, upselling, and sharing product knowledge. 
  2. Act as a personal jewlery stylist to the customers and provide recommendations accordingly.
  3. Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
  4. Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers.
  5. Review space productivity data and take action to maximize productivity and sales performance.
  6. Gather insights from customers, communicate them to HQ.
  7. Provide in-store coaching to staff, working alongside them to demonstrate best practices in customer service and product knowledge.
  8. Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
  9. Remain knowledgeable on products offered and discuss available options.
  10. Promptly respond to and escalate any customer complaints.

Inventory and Retail Space Management: 

  1. Partner with Operations teams to hold successful inventory & cycle counts on a bi-weekly basis.
  2. Oversee all aspects of store operations, including opening and closing procedures, cash management, and security protocols.
  3. Ensuring the accuracy and reliability of the company's stock records, and identifying discrepancies if they arise.
  4. Manage point-of-sale processes and ensure complete accuracy.

Reporting: 

  1. Ensure internal SOP is maintained and daily stock and sales reports are prepared and shared with Tanzire HQ.
  2. All sales related and inventory related reports are maintained.

Brand: 

  1. Act as an ambassador of Tanzire's culture and values within and outside the company. 
  2. Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level.

What you'll bring to the team?

  • 2–3 years of experience in premium fashion/jewelry retail
  • Experience managing a team and driving store-level KPIs
  • Passion for styling, jewelry, and customer delight
  • Strong communication, leadership, and problem-solving skills
  • Knowledge of the local market and understanding of store POS systems

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