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Fulfillment and Customer Care Associate

3 months ago

Pune, India career.io Full time

Career.io is rapidly growing and looking for driven and customer-obsessed professionals to help our team revolutionize the career-services industry.


Career.io. is dedicated to creating a better landscape for job seekers everywhere. Through our community of career experts and data insights, our brands empower professionals to take control of their careers, tell the best version of their career stories, and reach their full potential.

We’re committed to helping job seekers write the next chapter of their careers and we want to help write yours, too We hire for growth and longevity because we value the happiness and well-being of our employees.


THE ROLE


Here at Career,io, our business is growing very fast, and with that, we need the manpower to back it up We are looking for an enthusiastic individual who is able to exercise patience while investigating issues and helping customers.


The Fulfillment and Customer Care (FCC) team is the backbone of Career.io's success.

As a FCC Associate , you will be interfacing directly with our customers and experts via telephone and email to generate the best possible experience for Career.io’s customers.


You’ll work with other team members in India and other parts of the world.


THE KEY RESPONSIBILITIES


  • Ensure client and expert satisfaction by practicing, following, and implementing Talent Inc’s service standards
  • Stay abreast of departmental updates
  • Assist customers and experts with inquiries, providing accurate and timely responses through a variety of platforms (including over the phone and through email)
  • Research customer issues, document findings, and champion solutions
  • Effective communication with co-workers


THE MUST-HAVES


  • High speed internet access, a quiet workstation
  • Ability to work in:
  • US Hours (6:30pm to 3:30am IST)
  • Must be comfortable speaking with customers on the phone and willing to resolve matters and provide solutions for those customers' needs
  • Outstanding verbal and written communication skills
  • An infectiously positive demeanor
  • The ability to prioritize different tasks and wear multiple hats


THE NICE-TO-HAVES

  • 2-3 years’ experience in a customer support/client service role
  • Bachelor’s degree: English/Journalism major would be an asset, but not required


At Career.io, we believe that diversity in thought and cultural background leads to better teams and stronger companies. We seek talented, qualified employees, regardless of race, color, sex/gender (including pregnancy, gender identity, and gender expression), national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Career.io is proud to be an Equal Employment Opportunity Employer.