Center Head Operations

2 weeks ago

Ahmedabad, India SG OASIS HR CONSULTANCY PVT LTD Full time

Profile Summary :


Assist in the management and operations of the mall in order to ensure delightful customer experience and quality delivery and responsible to achieve the Centre (Mall) objectives in terms of profitability and revenue maximization


Duties & Responsibilities:


External Interface:

  • (Enlist external agencies/authorities that you are required to deal with while discharging your duty)
  • Retailers International Brand Heads, Business Development/ Sales Head
  • Local municipal authorities, government, statutory and other regulatory bodies
  • Vendors and agencies (event management, creative, design etc.)
  • Outsourced Agencies CEO/ COO/ Floor Managers


Key Responsibilities:

  • Assist in the formulation of the zoning plan and the brand/ product category mix based on the target customer segment, market positioning of the Centre, lay-out of the Centre etc.; and seek approval for the same by the Management
  • Assist in the formulation of strategy for the highest quality of mall management to ensure customer delight and enhance footfalls / consumption significantly
  • Assist in the development of the financial strategy, goals and targets for the Centre in line with the corporate philosophy and strategy
  • Support in designing and executing the annual marketing calendar to enhance footfalls / consumption significantly
  • Review and approve the advertising and branding strategy developed for the Centre in order to increase footfalls and enhance consumption
  • Assist in developing the budget strategy for the Centre after reviewing previous years performance, growth, etc.
  • Ensure optimum occupancy and the right brand/ product category mix at the Centre to attract the target consumer group and enhance consumption
  • Review the service standards for the outsourcing agencies, in line with corporate standards and the customer service expectations of the customers
  • Ensure safety standards are set in line with corporate standards and review/ approve the safety and security policies/ processes
  • Supervise the completion of the leasing administration process by the retailer and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams
  • Build and maintain relationships with key retailers (anchors) and ensure timely resolution of their issues


Additional Skills:

• Sound knowledge of mall management practices

• Knowledge of Leasing, Zoning, Brand Mix. In case of Hotel exposure, decent understanding of Sales & Marketing

• Thorough understanding of Marketing & Luxury events to attract HNIs

• Orientation towards aesthetics & design with an eye for detail

• Focus on customer experience & delight

• Thorough understanding of business planning, budgeting and risk management • Strong network with National / International Brands

• Principles of building and maintaining retailer & customer relationships


Interested Candidate, Kindly send the resume at


Thanks & Regards,

Aasma Shaikh

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