Service Delivery Manager
4 weeks ago
Job Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service Delivery Position Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships, overseeing service performance, and leading cross-functional teams to deliver on service commitments. Key Responsibilities: Oversee end-to-end service delivery operations and ensure services are delivered in line with agreed SLAs and KPIs. Act as the primary point of contact for clients, handling escalations and ensuring timely resolution of issues. Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions. Collaborate with internal teams (Operations, HR, Finance, IT, etc.) to ensure smooth service delivery and continuous improvement. Conduct regular service reviews with clients and internal stakeholders. Manage and mentor service delivery team members, fostering a culture of accountability and excellence. Support project transitions, process improvements, and new service implementations. Drive continuous improvement initiatives to enhance efficiency and customer satisfaction. Ensure compliance with organizational policies, procedures, and standards. Qualifications & Experience: Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred). 5–8 years of experience in service delivery, client management, or operations leadership roles. Proven experience managing client relationships and large delivery teams. Strong understanding of service delivery processes, SLAs, and quality management. Excellent communication, leadership, and stakeholder management skills. Analytical mindset with the ability to identify process gaps and implement improvements. Proficiency in MS Office and service management tools (e.g., ServiceNow, Jira, etc.). Key Skills: Client Relationship Management Service Delivery & Operations Oversight Team Leadership & Performance Management Problem Solving & Decision Making Continuous Process Improvement Communication & Negotiation Skills
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Service Delivery Manager
4 weeks ago
Mysore, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: MysoreDepartment: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
3 weeks ago
Mysore, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery Manager Location: MysoreDepartment: Operations / Service DeliveryPosition Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
4 weeks ago
Mysore, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service delivery manager
4 weeks ago
Mysore, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: MysoreDepartment: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Immediate Start: Service Delivery Manager
3 weeks ago
Mysore, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery Manager Location: Mysore Department: Operations / Service Delivery Position Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
4 weeks ago
Mysore, Karnataka, India, Karnataka Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
4 weeks ago
Mysore, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery Manager Location: Mysore Department: Operations / Service Delivery Position Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Technician
2 weeks ago
Mysore, India Service junction Full timeField Service Technician responsibilities include: Providing service and customer support during field visits or dispatches Managing all on site installation, repair, maintenance and test tasks Diagnosing errors or technical problems and determining proper solutions Job brief We are looking for a self-starter Field service technician to deliver the...
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Campaign Delivery Manager
2 weeks ago
Mysore, Karnataka, India Informica Technoservices Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole & Responsibilities:Lead and manage a team of campaign specialists to ensure timely and accurate campaign execution.Oversee end-to-end campaign delivery across platforms like Google Ad Manager and DV360 (Display & Video 360).Monitor, analyze, and optimize campaign performance to meet client KPIs and objectives.Collaborate with internal teams to drive...
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Delivery Head
1 week ago
Mysore, Karnataka, India Impelsys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAre you a visionary IT leader with a passion for operational excellence and client success?Join us as the India Head for our Mysore Delivery Center, where you'll drive delivery, growth, and innovation across large-scale technology programs.What You'll Do:Lead end-to-end delivery, ensuring quality, compliance, and customer impact.Mentor high-performing teams,...
