Overseas Centre Manager

3 weeks ago


New Delhi, India HireBloc Full time
Overview: The Branch Manager plays a key role in overseeing the operations and performance of a specific branch within the organization. They are responsible for ensuring that the branch meets its financial goals delivering exceptional customer service and managing a team of employees. The Branch Manager is essential in driving business growth maintaining strong customer relationships and ensuring operational efficiency. Key Responsibilities:

Lead and manage all branch operations and activitiesSet and achieve sales targets and financial objectivesOversee customer service and maintain high customer satisfaction levelsManage and motivate a team of employees including hiring and trainingEnsure compliance with company policies and regulationsDevelop and implement strategies to increase branch profitabilityBuild and maintain strong relationships with customers and business partnersAnalyze financial reports and take necessary actions to improve performanceMonitor and control expenses within the branchImplement and maintain effective security and safety measuresConduct regular performance evaluations and provide feedback to employeesResolve customer complaints and operational issues in a timely mannerCollaborate with other branches and departments to achieve overall company objectivesStay updated on industry trends and market conditionsRepresent the branch in meetings events and with stakeholdersRequired Qualifications:

Bachelor

s degree in Business Administration Finance or related fieldProven experience in a managerial role preferably in a similar industryDemonstrated success in achieving sales targets and business growthStrong leadership and decisionmaking skillsExcellent communication and interpersonal abilitiesSolid understanding of financial management and analysisAbility to multitask and prioritize tasks effectivelyIndepth knowledge of customer service principles and practicesProficiency in using relevant software and applicationsAbility to work well under pressure and meet deadlinesProven track record of building and maintaining strong customer relationshipsUnderstanding of compliance and regulatory requirementsExperience in staff management and developmentStrong problemsolving and conflict resolution skillsFlexibility to work extended hours and weekends as neededmeeting representation,sales,leadership,strategic planning,team management,conflict resolution,business growth,flexibility,software proficiency,market analysis,financial analysis,staff management,regulatory requirements,relationship building,sales management,industry knowledge,multitasking,sales targets,interpersonal abilities,compliance,problem-solving,financial management,decision-making,customer relationship management,analytical skills,interpersonal skills,customer service,prioritization,performance evaluation,communication,relationship management,security measures,operations management,finance,business administration

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