Overseas Centre Manager
2 months ago
- Lead and manage all branch operations and activities
- Set and achieve sales targets and financial objectives
- Oversee customer service and maintain high customer satisfaction levels
- Manage and motivate a team of employees including hiring and training
- Ensure compliance with company policies and regulations
- Develop and implement strategies to increase branch profitability
- Build and maintain strong relationships with customers and business partners
- Analyze financial reports and take necessary actions to improve performance
- Monitor and control expenses within the branch
- Implement and maintain effective security and safety measures
- Conduct regular performance evaluations and provide feedback to employees
- Resolve customer complaints and operational issues in a timely manner
- Collaborate with other branches and departments to achieve overall company objectives
- Stay updated on industry trends and market conditions
- Represent the branch in meetings events and with stakeholders
- Bachelor s degree in Business Administration Finance or related field
- Proven experience in a managerial role preferably in a similar industry
- Demonstrated success in achieving sales targets and business growth
- Strong leadership and decisionmaking skills
- Excellent communication and interpersonal abilities
- Solid understanding of financial management and analysis
- Ability to multitask and prioritize tasks effectively
- Indepth knowledge of customer service principles and practices
- Proficiency in using relevant software and applications
- Ability to work well under pressure and meet deadlines
- Proven track record of building and maintaining strong customer relationships
- Understanding of compliance and regulatory requirements
- Experience in staff management and development
- Strong problemsolving and conflict resolution skills
- Flexibility to work extended hours and weekends as needed
meeting representation,sales,leadership,strategic planning,team management,conflict resolution,business growth,flexibility,software proficiency,market analysis,financial analysis,staff management,regulatory requirements,relationship building,sales management,industry knowledge,multitasking,sales targets,interpersonal abilities,compliance,problem-solving,financial management,decision-making,customer relationship management,analytical skills,interpersonal skills,customer service,prioritization,performance evaluation,communication,relationship management,security measures,operations management,finance,business administration
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