IT Service Assurance Manager
1 day ago
Hi, We are having an opening for IT Service Assurance Manager at our Mumbai location.Job Summary :We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good Practice) regulations, and support the organizations mission to deliver high-quality healthcare solutions. The ideal candidate will have a strong background in IT service management, preferred experience in the pharmaceutical or life sciences sector.Areas Of Responsibility :Overseeing global IT service delivery across all Sun Pharma locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions.Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders.Building and sustaining strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.Aligning IT services with evolving business priorities and ensuring timely communication and translation of those priorities across IT teams.Proactively identifying opportunities for service improvement and implementing Service Improvement Plans (SIPs) to sustain or enhance performance.Conducting regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.Identify risks and issues in service delivery and implement timely corrective actions.Coordinate with technical teams to ensure smooth implementation and ongoing support of services.Manage escalations and ensure timely resolution of service issues.Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs.Manage vendor relationships and third-party service providers to ensure contractual obligations are met.Oversee incident, problem, change management and other ITIL processes in alignment with ITIL framework.Facilitate audits and inspections by regulatory bodies related to IT systems and services.Educational Qualification :Bachelors degree in computer science, Information Technology, or a related fieldSpecific Certification : ITIL v4 certification (Foundation or higher) is required.Skills:Excellent leadership and interpersonal skills.Strong analytical and problem-solving abilities.Effective communication and stakeholder managementExperience :10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred.Demonstrated experience managing cross-functional teams and vendors in a matrix environment.Proven ability to manage complex projects and priorities under regulatory scrutiny.
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IT Service Assurance Manager
3 weeks ago
New Delhi, India SUN PHARMA Full timeHi, We are having an opening forIT Service Assurance Managerat our Mumbai location.Job Summary:We are seeking a seasoned and proactiveIT Service Assurance Managerto oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good...
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Assurance Services Manager
3 weeks ago
Delhi Division, India Elevate Full timeA. Company Overview Elevate LLC is a national platform built to partner with growth-focused accounting, tax and advisory firms. Our mission is to empower entrepreneurial firms and their leaders by providing the capital, operational support, and strategic guidance they need to scale. By combining the resources of a larger organization with the independence...
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Delhi, India SUN PHARMA Full timeHi, We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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Customer Service Coordinator
1 week ago
Jasola, Delhi, Delhi, India INFINITY ASSURANCE SOLUTIONS PRIVATE LIMITED Full time ₹ 2,50,000 - ₹ 3,50,000 per yearJob Title: Customer Service Coordinator (Claims Executive)Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076Apply at the below link: Background to the role:We @Infinity Assurance specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under...
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Customer Service Coordinator
1 week ago
Jasola, Delhi, Delhi, India INFINITY ASSURANCE SOLUTIONS PRIVATE LIMITED Full time ₹ 2,75,000 - ₹ 3,25,000 per yearJob Title: Customer Service Coordinator / Claims ExecutiveLocation: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076Apply at the below link: Background to the role:We @Infinity Assurance specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under...
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Customer Service Coordinator
3 hours ago
Jasola, Delhi, Delhi, India INFINITY ASSURANCE SOLUTIONS PRIVATE LIMITED Full time ₹ 2,75,000 - ₹ 3,25,000 per yearJob Title: Customer Service Coordinator / Claims ExecutiveLocation: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076Apply at the below link: Background to the role:We @Infinity Assurance specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under...
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Manager of Quality Assurance
3 weeks ago
Delhi, India Krishna Enterprise's Full timeJob Description We are looking for a reliable Manager of Quality Assurance to ensure that all external and internal requirements are met before our product reaches our customers. You will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues. An excellent Quality Assurance Manager has eyes like a hawk and...
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Manager-Assurance
1 week ago
New Delhi, India Antal International Full timeJob Description We're hiring for the role of Manager-Assurance for Delhi location Qualifications: CA with 6-8 years of post-qualification experience Budget: 25 LPA (including 10% variable) Working days: Alternative Sat off MUST HAVE: Internal Audit, Assurance, Risk Management, Finance & Accounts function. Out of which 5 years or more should be in...
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Quality Assurance Manager
2 weeks ago
Delhi, Delhi, India Dentalkart Full time ₹ 6,00,000 - ₹ 18,00,000 per yearjob Title - Quality Assurance ManagerJob Location - Chhatarpur, DelhiWork Days - 6 DaysAbout the Role:We are seeking a highly analytical and experiencedQuality Assurance Managerto lead the quality function within ourCustomer Service team. This is a strategic role focused on optimizing the customer experience through data-driven quality monitoring, feedback,...
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Customer Service Coordinator
5 hours ago
Delhi, Delhi, India Infinity Assurance Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearHiring Malayalam, Hindi & English speaking Customer Executive for Insurance and Warranty Service Administration specializing in similar services for Mobile phones, Home Appliances and IT Products*Manage warranty claims process from start to finish*Provident fund
