Associate - Collections US

3 weeks ago


mumbai, India Mettler Toledo Full time

Our Opening and Your Responsibilities

Role
▪ Resolving Outstanding Invoices in accounts receivables by contacting customer  through Calls/ Emails from shared services center in India. ▪ Control overdue ageing of outstanding invoices. ▪ Ensuring smooth inflow of cash within payment terms. ▪ Sending reminders to customer to avoid payment delays. ▪ Resolving unapplied credit items on US customer's account by contacting  customer via phone/ email.  ▪ Ensuring monthly progress by resolving substantial amount. ▪ Collaborating with collection and cash application team as per requirement. ▪ Meeting productivity and quality benchmark defined from time to time ▪ Ensuring regular communication with Business Unit personnel to ensure issues  are resolved immediately. ▪ Ensuring deliverables as per agreed SLA's.

What You Need to Succeed

Educational Qualification
  • HSC or B.com
Technical Skills
  • 3-4 years' experience into international customer service preferably into cash collections.
  • SAP knowledge will be preferred.
  • Telephonic skills should be excellent.
Soft Skills
  • Fluency in English (written and spoken)
  • Good communication skills (verbal, written, presentation) 
  • Strong process knowledge with focus on constantly improving productivity and processes.

Shift Timings
  • Shift time would be 5:30PM to 2:30AM

Our Offer to You

  • "One Team" that thrives on collaboration and innovation
  • Opportunities to work with Global teams
  • An open, fair and inclusive environment
  • Multitude of learning and growth opportunities
  • Medical insurance for you & your family, with access to Telemedicine application
  • A brand name that is identified worldwide with precision, quality, and innovation.

 

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