Associate - Collections US
3 weeks ago
Our Opening and Your Responsibilities
Role
▪ Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India. ▪ Control overdue ageing of outstanding invoices. ▪ Ensuring smooth inflow of cash within payment terms. ▪ Sending reminders to customer to avoid payment delays. ▪ Resolving unapplied credit items on US customer's account by contacting customer via phone/ email. ▪ Ensuring monthly progress by resolving substantial amount. ▪ Collaborating with collection and cash application team as per requirement. ▪ Meeting productivity and quality benchmark defined from time to time ▪ Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately. ▪ Ensuring deliverables as per agreed SLA's.
What You Need to Succeed
Educational Qualification
- HSC or B.com
- 3-4 years' experience into international customer service preferably into cash collections.
- SAP knowledge will be preferred.
- Telephonic skills should be excellent.
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes.
Shift Timings
- Shift time would be 5:30PM to 2:30AM
Our Offer to You
- "One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
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