Customer Service Executive

3 weeks ago

Gurugram, India PurpleDrone Supplychain Solutions Full time

Company Description

PurpleDrone Supplychain Solutions specializes in providing warehousing solutions, cross-dock centers, last-mile delivery, and reverse pick-up services to a diverse clientele in the logistics industry. The company offers proprietary consultancy services to clients seeking solutions to their logistics problems, ensuring personalized solutions for every need.

Role Description

This is a full-time on-site role for a Customer Service Executive (Logistics) located in Bamnoli Dwarka. The role will involve day-to-day tasks such as managing customer inquiries, ensuring customer satisfaction, providing support, and overseeing customer service operations within the logistics sector.

Role Highlights:

  • Act as the first point of contact (POC) for store & customer escalations.
  • Coordinate with riders, DC in-charges, and internal teams for quick resolutions.
  • Escalate unresolved cases as per defined hierarchy.
  • Maintain records & support MIS reporting.

What We're Looking For:

  • 1–3 years of experience in customer service/logistics/operations.
  • Basic understanding of last-mile delivery.
  • Strong communication & problem-solving skills.
  • Excel/Google Sheets knowledge preferred.

Location: Bamnoli Dwarka

  • To apply, please send your CV to

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