Guest Relation Executive

7 days ago

Bengaluru, India Clarks Exotica Convention Resorts & Spa Full time

Role & responsibilities

  • Welcome and greet guests with warmth, ensuring a memorable dining experience.
  • Manage table reservations, seating, and guest flow efficiently.
  • Coordinate with F&B service team to ensure smooth operations.
  • Handle guest queries, feedback, and complaints professionally.
  • Assist in menu presentation, upselling specials, and promoting signature dishes.
  • Maintain high service standards in line with hotel SOPs.
  • Ensure cleanliness, hygiene, and proper setup of dining areas.
  • Build rapport with repeat guests to encourage loyalty.
  • Support the F&B team in banquet and special event service.
  • Provide timely reports/feedback to supervisors for service improvement.

Preferred candidate profile

  • Graduate/Diploma in Hotel Management or Hospitality.
  • 13 years of experience in F&B Service/Guest Relations (luxury hotels preferred).
  • Excellent communication, interpersonal & customer-handling skills.
  • Pleasant personality with strong grooming standards.
  • Ability to handle guest complaints with patience & professionalism.
  • Team player, proactive, and guest-focused approach.
  • Flexible to work in shifts, weekends & special events.

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