Tele counsellor – India Labour Line

2 weeks ago

bangalore, India Aajeevika Bureau Full time
**Kindly don't use Easy Apply option. Interested candidates are requested to send their CVs with a Cover Letter to be following email id: **
Aajeevika Bureau
Position: Tele counsellor – India Labour Line (3 positions)
Location: Bangalore
Last date for receiving applications: 30 th September 2024.
Aajeevika Bureau seeks to recruit three experienced and committed colleagues to join the India Labourline (ILL) as Tele counsellor. The India Labourline is a phone and field-based programme to provide information, counselling, distress support and legal aid to informal workers throughout India. It is also a powerful Grievance Redressal Forum to address labour rights violations faced by all categories of waged and self-employed workers in the construction, factories, urban services, Garments & Textiles, farm work, street vending, and other sectors. ILL helps thousands of workers resolve their wage disputes and ensures that they do not lose their rightful earnings to fraud and theft. ILL is operationalized by Aajeevika Bureau and a network of civil society organizations working on labour issues across the country. For more information on Aajeevika Bureau, please visit and Responsibilities:
We are seeking dedicated individuals for the role of Tele-Counsellor at India Labour Line, Bangalore. The responsibilities include handling calls on the helpline, managing ongoing calls, providing initial counselling, documenting cases, following up on missed calls, registering new cases, and ensuring effective follow-up on all cases. Candidates should be able to speak in at-least two South Indian languages (Malayalam, Tamil, Kannada, or Telugu) and basic Hindi. Basic writing in knowledge in English to register the cases. Key responsibilities include:
Managing incoming calls to India Labour Line and providing immediate counselling and guidance to workers.
Attending all incoming calls on the helpline and ensuring missed calls are limited to the bare minimum.
Tracking the daily missed called log and ensuring call back to all the missed calls.
Documenting essential information and facts related to each worker’s case and ensuring accurate registration of labour disputes.
Facilitating the transfer of cases to relevant Tele counsellors for follow-up actions.
Conducting follow-up activities on registered cases and referring cases to appropriate departments and NGO networks as necessary.
Maintaining comprehensive documentation and records of all cases and preparing reports on case progress and outcomes.
Desired Skills and Experience:
Fluency in speaking two of the following South Indian languages - Malayalam, Tamil, Kannada & Telugu - and in Hindi.
Familiarity with regional accents from North Indian Hindi-speaking regions is advantageous.
Ability to read and write basic English is mandatory.
Strong counselling and communication skills, with the ability to handle high-pressure situations calmly and effectively.
Willingness to enhance knowledge through studying labour laws, policies, and relevant resources, and participating in capacity-building training.
Basic computer skills are required for data entry and documentation in MIS and basics of excel for efficient case management and reporting.
Comfortable managing continuous calls and committed to advancing knowledge and skills in labour rights.
The remuneration for the Tele-Counsellors will be in the range of Rs. 2.5 – 3.0 lakhs p.a – this is negotiable based on the applicants’ competence and experience.
Aajeevika Bureau is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment. We encourage persons with physical disabilities, diverse gender identities and under-represented groups to apply.
 How to Apply: Interested candidates should submit their resumes and a cover letter detailing their language proficiency, relevant experience, and motivation for applying to this role to the following email id: by 30 th September 2024 . Applications will be reviewed on a rolling basis.

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