Salesforce & PRM Administrator

1 week ago

india Egnyte Full time

Salesforce & PRM Administrator

Location : Remote

Job Description :


The Salesforce Administrator will participate in the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes as well as enhance core program business processes. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

The Salesforce Administrator will also provide ongoing coaching and support to users (maintaining roles, permissions, securities, etc.), implement customizations/configurations to page layouts, records, and objects, maintain the integrity of all data, and troubleshoot as necessary. The incumbent will also handle release management and continuously educate users on changes and tips to increase usability.

WHAT YOU’LL DO:

  • Serve as a system administrator for the Salesforce.com environment with ~500 users, with a focus on Partner Management
  • Handle administrative functions including user account maintenance, reports and dashboards, validations, flows, and other routine tasks within Sales Cloud and managed packages
  • Complete regular internal system audits and prepare for upgrades
  • Coordinate the evaluation, scope and completion of new development requests
  • Work with other members of the Salesforce administrator team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development team
  • Work independently to maintain subject matter expertise with each new Salesforce.com release
  • Engage with system users and business analysts to identify system enhancements and/or new applications to meet business needs
  • Actively contribute to the development of solutions and ideas that add value
  • Develop elegant, simple, and scalable solutions
  • Proactively perform extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology
  • Create unit tests to ensure accuracy. Identify highest risk areas and drive resolution of these issues
  • Effectively and actively play the role of technical advisor for projects, providing advice on tools, process and design to others
  • Ensures project goals make sense and overall development objectives are being met
  • Manage PRM data architecture to create a best-in-class framework for Egnyte channel partners
  • Demonstrate understanding of and technically support critical business processes such as partner enablement, partner deal registration / tracking
  • Support and configure other integrated systems and tools as necessary


YOUR QUALIFICATIONS:

  • Minimum 3 years of experience as a Salesforce.com administrator
  • Minimum 2 years of experience in implementing technology solutions, with an emphasis on Partner Relationship Management and reseller partner programs, referral partner programs, and/or tech partner programs
  • Experience with PRM/ Channel Incentive tools such as Impartner, 360 Insights, Salesforce Communities, etc.
  • Experience with Salesforce CPQ preferred
  • Familiarity with integrated marketing and prospecting tools highly preferred (i.e. Marketo, Outreach, Zoominfo)
  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical mindset with strong problem-solving skills
  • Demonstrated ability to communicate effectively at all levels of the organization
  • Proven ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and current business processes
  • Sales Cloud certification preferred
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong understanding of the platform, with the ability to build custom objects, formula fields, process builders or flows, custom views, and other content of intermediate complexity
  • Documented history of successfully driving projects to completion
  • Demonstrated ability to understand and articulate complex requirements

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