Customer Support Executive

2 weeks ago


Bangalore City, India PeopleGene Full time

Responsibilities: ● Be a product expert, assisting new and existing professionals with any queries ● Responding to emails from professionals and resolving their queries in a timely manner. ● Replying to emails using the Zendesk ticketing system ● Ability to handle unresolved questions of customers ● To ensure satisfactory resolution of various issues ● Ensuring high service delivery & customer satisfaction levels Good To Have: ● Strong in spoken & written English, with clear and concise communication skills ● Problem-solving ability to answer queries efficiently ● Good to speak any other regional language Kannada, Telugu, Tamil, Malayalam, Marathi. ● Good knowledge about using a laptop/computer with above-average typing skills. ● Exceptional attention to detail



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