Customer Experience Ninja in Gurgaon

3 weeks ago


Gurugram, India Gabit Full time

Key Responsibilities

  • Work closely with cross-functional teams to ensure a seamless customer experience
  • Manage user queries on different platforms – email, chat, call and social media
  • Provide accurate information on products, services, pricing, and promotions
  • Respond promptly to customer inquiries via phone, email, and live chat
  • Investigate and resolve customer issues efficiently
  • Communicate solutions clearly and concisely
  • Guide new customers through the initial setup process, ensuring they understand how to use the platform
  • Provide ongoing support by answering questions, addressing concerns, and encouraging customers to stay on track with their health goals
  • Regular check-in with customers to monitor their progress and offer advice or adjustments to their plans as needed throughout their fitness journey
  • Educate customers about the various features of the platform
  • Gather and relay customer feedback to the product development team to help improve the platform and address any issues
  • Motivate customers to stick with their health plans

About Company: Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit's philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness - nutrition, fitness, sleep, mental wellness and skincare.

It offers personalised nutrition and fitness programs to achieve health goals like weight loss and manage chronic conditions like pre-diabetes, diabetes, gut health along with fitness wearables and science backed skincare products thus helping users upgrade their health.



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