Senior Product Manager

Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva is seeking a Senior Product Manager to lead the strategy, roadmap, and delivery of omni-channel customer experience solutions on our Unified Customer Experience Management (UCXM) platform. You will define how businesses of all sizes—small, medium, and enterprise—connect with their customers seamlessly across voice, SMS, chat, messaging apps, and emerging AI-powered capabilities like transcription, summarization, and intelligent routing.

This role is highly cross-functional, partnering with engineering, design, product marketing, and go-to-market teams to build products that deliver measurable value, scalability, and delight for customers.

What You'll Do

• Own the omni-channel CX vision & roadmap: Define how interactions flow seamlessly across channels and customer segments
• Deliver impactful solutions: Launch features that improve agent productivity, customer satisfaction, and business outcomes
• Understand customer needs deeply: Gather insights from SMB, mid-market, and enterprise customers to shape features that scale across segments
• Drive product execution: Work closely with engineering and design to deliver high-quality releases on time
• Enable customer growth: Build experiences that help customers adopt, expand, and optimize omni-channel engagement
• Collaborate cross-functionally: Partner with product marketing, sales, and support to ensure successful launches and adoption
• Measure success: Own KPIs around engagement, adoption, NPS/CSAT, and retention
• Stay ahead of trends: Track emerging CX technologies, especially in AI, automation, and digital communications, to inform strategy

What We're Looking For:

• 8+ years of product management experience in SaaS or CX products, with a proven track record of building customer-facing features
• Experience designing omni-channel communication flows or engagement platforms
• Strong technical foundation; ability to collaborate closely with engineering on APIs, integrations, and scalable systems
• Expertise working across SMB, mid-market, and enterprise segments with an understanding of different needs and buying cycles
• Excellent communication and storytelling skills to influence stakeholders and evangelize product vision
• Customer-first mindset, with empathy for end users and passion for creating delightful experiences
• Bonus: Experience with AI-powered CX, automation, or contact center solutions

Why Join Us?

At Nextiva, you'll help shape the future of how businesses of all sizes engage their customers. As a senior product leader, you'll own a critical part of our UCXM platform, bringing together human + AI interactions into seamless, scalable solutions. You'll work in a collaborative, fast-paced environment where your impact directly drives customer success and company growth.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
• Coverage Type - Employee Only
• Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
• Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

LI-AK1 #LI-Hybrid

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