Operations and Monitoring Intern

1 day ago

Powai, India Living Things Full time

Role: Operations and Monitoring Intern

Location: IIT Bombay, Powai, Mumbai

Job Type: Full-Time

Experience Level: 0-1 years in operations

About Us:

Living Things is a pioneering IoT platform by iCapotech Pvt Ltd, dedicated to accelerating the net zero journey towards a sustainable future. We bring mindfulness in energy usage by our platform. Our solution seamlessly integrates with existing air conditioners, empowering businesses & organisations to optimise & reduce energy usage, enhance operational efficiency, reduce carbon footprints, and drive sustainable practices. Analysis of Electricity consumption across all locations from Electricity Bills. By harnessing the power of real-time data analytics and intelligent insights, our energy saving algorithm helps in saving a minimum of 15% on Air Conditioner's energy consumption.

Key Responsibilities:1. Real-Time Monitoring & Issue Detection

  • Continuously monitor the status and performance of all deployed IoT devices.
  • Identify offline or malfunctioning devices and take immediate corrective action.
  • Conduct routine system health checks to ensure all devices are operating optimally.

2. Troubleshooting & Issue Resolution

  • Diagnose and identify the root cause of offline or malfunctioning devices.
  • Initiate calls with field teams, vendors, or stakeholders to resolve technical issues.
  • Follow a structured troubleshooting process to restore device functionality.
  • Document all issues, resolutions, and escalations for future reference.

3. Coordination & Communication

  • Liaise with on-site technicians or vendors for physical troubleshooting when needed.
  • Escalate unresolved technical issues to the engineering or IT team.
  • Keep all stakeholders informed about major incidents and resolutions.
  • Handle support tickets via email and calls professionally and efficiently.

4. Reporting & Documentation

  • Maintain detailed records of offline incidents, resolution timelines, and actions taken.
  • Submit end-of-day reports summarizing device status, key issues, and resolutions.
  • Provide weekly and monthly insights into recurring issues and suggest improvements.

Required Skills & Qualifications:

  • Familiarity with remote monitoring tools, dashboards, and analytics platforms.
  • Ability to analyze logs and diagnostic data to identify issues.
  • ITI Diploma in HVAC/Diploma in Electrical or electronics background is required.
  • 0-1 years of experience in operations, logistics, or supply chain management.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and operational software.
  • Excellent communication and coordination abilities.
  • Ability to manage multiple tasks and work efficiently under pressure.

Why Join Us?

  • Be part of a cutting-edge IoT platform driving sustainability and energy efficiency.
  • Work in a dynamic and fast-paced environment with a passionate team.
  • Opportunity to take full ownership and lead key operational strategies.
  • Make a real impact on reducing carbon footprints and promoting sustainable energy usage.

.

Job Type: Internship
Contract length: 3 months

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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