Customer Support Specialist
1 week ago
About Company: Andaaz Fashion is a Delhi-based fashion e-commerce brand that offers a wide range of ethnic and contemporary wear to customers worldwide. It focuses on quality and customer satisfaction. Key Responsibilities Handle customer interactions across multiple channels, including calls, chats, emails, leads, and social media platforms. Respond promptly to customer inquiries and provide accurate, valid, and complete information using the right tools and processes. Manage order-related queries, including order status, returns, exchanges, cancellations, and product-related information. Build and maintain strong relationships with customers through open, interactive, and professional communication. Resolve customer complaints effectively by identifying issues, providing appropriate solutions, and following up to ensure resolution. Maintain detailed records of customer interactions, feedback, and actions taken. Collaborate with internal teams (merchandising, logistics, operations) to ensure smooth order fulfillment and service delivery. Identify recurring issues and escalate to management for process improvements. Meet performance targets, including response time, resolution rate, and customer satisfaction scores. Candidate Requirements Male candidates only. Minimum 1-2 years of experience in customer support, preferably in a BPO voice process or premium domestic process. Strong communication skills in English (both written and spoken) Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Familiarity with CRM systems, MS Office, and e-commerce platforms will be an advantage. Must be comfortable with rotational shifts and rotational weekly offs (70-day shift, 30-night shift). Problem-solving attitude with patience and empathy in handling customers.
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Customer Support Specialist
2 weeks ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
2 weeks ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
4 weeks ago
New Delhi, India Fwd Creatives Full timeCompany DescriptionFwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Support Specialist
19 hours ago
New Delhi, India Scry AI Full timePosition:Customer Support Specialist Location:India (Remote) Employment Type:Full-Time Schedule:Monday to Friday, Day Shift Experience:2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
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Customer Support Specialist
3 days ago
New Delhi, India Scry AI Full timePosition: Customer Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
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Customer Support Specialist
2 weeks ago
New Delhi, India Scry AI Full timePosition:Customer Support SpecialistLocation:India (Remote) Employment Type:Full-Time Schedule:Monday to Friday, Day Shift Experience:2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
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Customer Support Specialist
4 weeks ago
New Delhi, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
19 hours ago
New Delhi, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
3 days ago
New Delhi, India BritApp Systems Private Limited Full timeRole Description This is a full-time on-site role for aSoftware Product Demo and Customer Specialist Voice Processlocated in Chennai. The specialist will be responsible for making outbound calls to potential clients, delivering product demonstrations, providing information about our software solutions, and acquiring new clients. Day-to-day tasks include...
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Customer Support Specialist
2 weeks ago
New Delhi, India SM Record Full timeCompany Description SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
