[3 Days Left] Process Trainer
7 days ago
Location: Mumbai/Bangalore/Hyderabad/ Kochi, India
Experience: Minimum 3 Years
Key Responsibilities:
1. Training Delivery:
- Conduct training needs analysis and refresher training sessions to enhance employee productivity.- Train new hires in sales techniques, product knowledge, customer communication, and internal systems.- Deliver health insurance product training to new joiners and existing employees.
Performance Monitoring:
- Evaluate and track trainee performance through score sheets and feedback.- Provide timely feedback and counseling to trainees to address performance gaps.- Arrange follow-up training sessions as needed.
Program Coordination:
- Coordinate training schedules, material creation, and logistics.- Maintain records of workshops, participant feedback, and follow-up activities.
Skill Enhancement:
- Train on selling skills, objection handling, and soft skills for various roles, including Sales Consultants, Team Leaders, and Assistant Sales Managers.
Issue Management:
- Handle escalations and resolve employee queries related to training or performance.- Escalate unresolved issues to supervisors or relevant departments.
Desired Skills:
- Proven experience in training and employee development.- Strong coaching and mentoring abilities to align performance with targets.- Effective communication skills to address and resolve performance challenges.- Fluency in English, Hindi, and at least one regional language (Kannada, Telugu, Malayalam, or Tamil).- Experience in handling performance escalations and providing constructive feedback.
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