Process trainer
2 days ago
Location: Mumbai/Bangalore/Hyderabad/ Kochi, India
Experience: Minimum 3 Years
Key Responsibilities:
Training Delivery:
Conduct training needs analysis and refresher training sessions to enhance employee productivity.
Train new hires in sales techniques, product knowledge, customer communication, and internal systems.
Deliver health insurance product training to new joiners and existing employees.
Performance Monitoring:
Evaluate and track trainee performance through score sheets and feedback.
Provide timely feedback and counseling to trainees to address performance gaps.
Arrange follow-up training sessions as needed.
Program Coordination:
Coordinate training schedules, material creation, and logistics.
Maintain records of workshops, participant feedback, and follow-up activities.
Skill Enhancement:
Train on selling skills, objection handling, and soft skills for various roles, including Sales Consultants, Team Leaders, and Assistant Sales Managers.
Issue Management:
Handle escalations and resolve employee queries related to training or performance.
Escalate unresolved issues to supervisors or relevant departments.
Desired Skills:
Proven experience in training and employee development.
Strong coaching and mentoring abilities to align performance with targets.
Effective communication skills to address and resolve performance challenges.
Fluency in English, Hindi , and at least one regional language (Kannada, Telugu, Malayalam, or Tamil).
Experience in handling performance escalations and providing constructive feedback.
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