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Team Leader

2 months ago

bangalore, India SAFFRONCONSULTANCY SERVICES Full time

Responsible In Managing The Team of 20 to 30 Agents. Setting And Meeting Performance Targets for Accuracy, Efficiency, and Quality Ensuring meeting Clint sSLA. Monitor and Track the performance with respect to SLA s, Client satisfaction. Maintaining Up-to-date Knowledge of Processdevelopments. Assist with Assistant.Manager/Manager from the end User s Point ofView. Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions. The document, examine and report quality issues their response and suggest possible improvements. Taking care of attrition and shrinkage.

 QUALIFICATION EXPERIENCE: Graduate or 10 2 3, with good Communication Should Have Minimum 2-4 years of experience as Team Leader in Chat/Email process (Customer service). Monitor team performance, productivity and service levels. Ensure systematic feedback to team members on their performance. HandlingEscalations. Drive the team to achieve quality targets. Daily reports. Work Experience : 2.00 yrs - 4.00 yrs CTC (Annual) : 3.50 lacs - 4.20 lacs Industry : Retail Employment Type : PERMANENT Education: UG: Any Graduate - Any SpecializationPG: Post Graduation Not Required - Any Specialization