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Chat Support/Customer Support

2 months ago

new delhi, India Infosec Train Full time

Looking for a Chat Support Executive to support our chat process on our website.Roles and Responsibilities:● Provide comprehensive support to queries received from chat desks on our website and doing counselling over chat.● Maintaining a positive, empathetic, and professional attitude toward customers always.● Ensures all customers are able to get their queries resolved in a timely manner.● Resolving customer complaints quickly and efficiently.● Keeping customers updated on the latest products in order to increase sales.● Collecting and keeping an up to date record of the leads generated on chat.● Continuous learning about company products and latest offers provided.Pre- requisites:6 Days working a week, rotational week offRotational ShiftLaptop and good internet connectivityExcellent communication skills in English.Should have good typing skills.Quick to learn and able to understand our products & services, as well as the Online Education industry.Able to work independently.