SugarCRM Functional Support

1 week ago


india Talentuch Full time

The internationally company offering business consulting and CRM implementation services on platforms such as Creatio, Salesforce, Microsoft Dynamics 365 & SugarCRM to replace outdated segregated systems. They have a unique approach: they combine technical expertise and strategic business advice. 

Company is seeking a skilled  SugarCRM Technical Support Specialist.

Location: India or worldwide with Canadian working hours.
Key Responsibilities:  
  • Customer facing: email, phone calls. 
  • Business analysis. 
  • Dealing with tickets: review and assigning. 
  • Contacting the customer to get more info if needed. 
  • Escalating the ticket if more info is needed. 
  • Informing the customer on the progress. 
  • Ensuring SLAs are met. 
  • Surveying the customer. 
Skill Requirements: 
  • SugarCRM knowledge: knowledge on the administration of the CRM system and knowledge on no-code configurations of the CRM system. 
  • Platform understanding. 
  • Business practice. 
  • Super-user certification. 
  • Paying attention to response time (24-48 hours). 
  • Some ticket allocation, as necessary/if needed. 


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