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Creatio Functional Support
3 weeks ago
Location : India or worldwide with Canadian working hours.
Role Description
This is a full-time, remote role for a Creatio Functional Support. You will be primarily responsible for the communication with customers to gather requirements, analyze them and forward it to developement team.
R equirements:
- Creatio CRM knowledge: knowledge on the administration of the CRM system and knowledge on no-code configurations of the CRM system.
- Platform understanding.
- Business practice.
- Super-user certification.
- Paying attention to response time (24-48 hours).
- Some ticket allocation, as necessary/if needed.
Responsibilities:
- Customer facing: email, phone calls.
- Business analysis.
- Dealing with tickets: review and assigning.
- Contacting the customer to get more info if needed.
- Escalating the ticket if more info is needed.
- Informing the customer on the progress.
- Ensuring SLAs are met.
- Surveing the customer.
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Creatio Functional Support
2 weeks ago
India Talentuch Full timeLocation : India or worldwide with Canadian working hours. Role Description This is a full-time, remote role for a Creatio Functional Support. You will be primarily responsible for the communication with customers to gather requirements, analyze them and forward it to developement team. R equirements: Creatio CRM knowledge: knowledge on the...
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Creatio Technical Support
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SugarCRM Functional Support
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SugarCRM Technical Support
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functional production support
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SCM Functional
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