Creatio Functional Support

3 weeks ago


india Talentuch Full time

Location : India or worldwide with Canadian working hours.

Role Description

This is a full-time, remote role for a Creatio Functional Support. You will be primarily responsible for the communication with customers to gather requirements, analyze them and forward it to developement team.

R equirements:

  • Creatio CRM knowledge: knowledge on the administration of the CRM system and knowledge on no-code configurations of the CRM system. 
  • Platform understanding. 
  • Business practice. 
  • Super-user certification. 
  • Paying attention to response time (24-48 hours). 
  • Some ticket allocation, as necessary/if needed.

Responsibilities: 

  • Customer facing: email, phone calls. 
  • Business analysis. 
  • Dealing with tickets: review and assigning. 
  • Contacting the customer to get more info if needed. 
  • Escalating the ticket if more info is needed. 
  • Informing the customer on the progress. 
  • Ensuring SLAs are met. 
  • Surveing the customer. 


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