We are hiring for a Deputy Manager

2 weeks ago


Chennai, India Mindsprint Full time
Position:

DM– Operational ExcellenceLocation:

ChennaiReporting to: Manager

– Operational Excellence

Job Summary:As an individual contributor reporting to OE Head, the following is the job description along with the must have skills for the desired role.

Job Description:Deploy Process Discovery for the identified pool / tower / teamSpearhead Continuous / Process Improvement projectsAssess process complexity and implement standard & reliable frameworks to measure and improve Efficiency (Productivity & Capacity Utilization)Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30/60/90 days action plans and improve the maturity as deemed requiredBuild a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower & Cluster head and drive OE agenda through a strong Governance processSpearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting edge leading technology solution.

Profile Description:Trained in Lean Six Sigma Blackbelt (or) Certified Lean Six Sigma Greenbelt professional from a reputed institutionMinimum 8 years of overall Work experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role with a mandatory exposure and experience in deploying / implementing Process Discovery / Task Mining preferably from services industry (BPO / Shared service Centre / Global business services)Work with cross functional team (Internal & Stakeholders) to understand process nuances and should posses the ability to execute projects as per the agreed timelinesWork along with Operations, OE & Automation CoE team to spearhead Process Discovery recommendation implementationExposure to Process Discovery & mining practices is mandatory.Exposure to leading Technology / RPA solutions will be an added advantage.


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