Butler/Floor Executive_Charni Road

1 day ago

Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time

Dear Candidate, Namaste Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine. WE ARE SEEKING APPLICATIONS FOR "Floor Executive / Butler" Position: Floor Executive/Butler Qualification : Any Graduate Experience: Fresher to 8.00 yrs Location : Girgaon - Charni Road Job Description: - To be the single point of contact for all the services needed by the VIP patient and there relative. - Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital. - Pre Arrival of the VIP patients - Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits - Make necessary arrangements according to the information gathered. - Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patients arrival. - Pre place VIP amenities On Arrival - Introduce self to Patient and the family at appropriate time. - Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease. - Offer assistance in packing and unpacking of the luggage and other non-clinical services . - Reconfirm patient likes/dislikes/ temperature of room during the Stay - Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment, Billing, Scheduling the services. - Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected. - Coordinate with the kitchen for priority delivery of all the meals. - Ensure that the food is as per the Clinical requirements. - Ensure all service gear/tray set up are in place. - Ensure the temperature of the food at the time of service is as per food standard. - Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital. - Ensure all clearances are done personally and hygienically. - Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping, Engineering and Maintenance etc.- specific to 19th south - Ensure VIP patients privacy is maintained at all times. - Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient. - Ensure right billing. - A&G raised for all non-chargeable. - Pantry up keep - Inventory management - Update Hygiene records - Update butler log book - Preference/ allergen board update - Amenity requisition Solving query of customers and should possess good communication skills and should be presentable. Interested candidate, kindly inbox your Or call for any query. Regards, Ms. Hemangi Shende

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