Senior Customer Success Manager

4 days ago

Bengaluru, India AppsFlyer Full time

Location:
Bangalore, India

Type:
Full-time

Team:
Customer Success

About AppsFlyer
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world's top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.

We believe in local empowerment backed by global excellence, and our Bangalore team is a key part of our APAC presence.

About The Role
We're looking for a Senior Customer Success Manager to join our Bangalore office and support a portfolio of enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.

As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.

What You'll Do

  • Manage the post-sales relationship for a portfolio of customers across India.
  • Lead onboarding, training, and enablement sessions to set customers up for long-term success.
  • Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
  • Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
  • Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
  • Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
  • Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
  • Collaborate with internal teams, including Sales and Support drive results.

What You Bring

  • 7+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
  • Strong relationship-building skills with experience handling multiple accounts.
  • Clear and confident communicator across both technical and business audiences.
  • Analytical thinker, comfortable working with data and turning insights into action.
  • Proactive and solutions-driven with high personal ownership.
  • Comfortable working in a fast-paced, multicultural, and evolving environment.
  • Professional fluency in English.

Nice To Have

  • Exposure to mobile marketing, martech, or analytics platforms.
  • Understanding of SDKs, APIs, or mobile attribution tools.
  • Experience working with product or technical teams.

Why AppsFlyer

  • You'll join a team that values curiosity, growth, and meaningful impact.
  • You'll work with innovative customers and an experienced regional team.
  • Our leadership invests in people, and your growth path is actively supported.

As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO

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