Senior Implementation Manager

Role: Senior Implementation ManagerAbout Sutra.AISutra.AI is a rapidly scaling AI Enterprise SaaS platform powering data-to-decision transformations for mid-market and enterprise clients.As we expand our delivery footprint, we’re seeking a Senior Implementation Manager who can elevate Sutra’s implementation workflows into a repeatable, productized delivery engine.The Implementation Leader will own the operational excellence of all AI solution deployments - from data readiness and environment setup to model rollout and go-live assurance.This is a senior execution leadership role that ensures our technical delivery remains world-class, predictable, and scalable.You will lead a team of Implementation Managers and cross-functional contributors, partnering closely with Product, AI Engineering, and Value Enablement to turn every customer implementation into a success story and reusable product pattern.You will report to the Head of Delivery with a dotted line to the CAIO, and be an integral part of Sutra’s Product Leadership Council.Why This Role MattersThe success of Sutra.AI’s product depends on the precision of its implementation.This is a remote, detail-heavy execution role focused on managing the technical workflows involved in building AI-powered applications for our customers.You will not be responsible for high-level strategy, executive relationship management, or value communication - your job is to run the technical implementation playbook with precision so that our AI apps are shipped successfully and on schedule.Must-Have Qualifications- 5+ years of technical project management experience, ideally in AI, data, or software development projects.- Proven ability to run delivery projects with remote teams and distributed stakeholders.- Familiarity with cloud deployment, data pipelines, APIs, and AI/ML workflows (you don’t need to build, but you should understand dependencies).- Experience working in agile or semi-agile environments.- Strong communication skills - especially written updates, project tracking, and structured documentation.- Highly organized with an ownership mindset - you keep things moving and follow through rigorously.Required Experience Specifics- Customer-facing delivery experience: Direct customer interaction during implementations.- Multi-project management: Ability to manage 4–5 concurrent implementations (customer PODs).- Crisis management: Experience handling production issues or failed deployments.Key Responsibilities1. Delivery Excellence and Workflow Ownership- Lead Sutra’s standardized transformation playbook end-to-end - covering data integration, use case definition, AI model development, and deployment.- Ensure structured, measurable implementation processes that deliver on-time, high-quality outcomes for every customer.- Institutionalize best practices for delivery governance, QA, and release readiness.2. Productization of Delivery Workflows- Partner with the Product and Engineering teams to transform manual or human-in-the-loop (HITL) activities into productized features and automation tools.- Continuously evolve the delivery playbook into a scalable digital framework that reduces time-to-live and increases repeatability.3. Customer Implementation Leadership- Serve as the operational bridge between customer goals and technical execution.- Drive alignment between Solution Architects, Data Engineers, and Developers to ensure seamless handoffs and milestone tracking.- Anticipate and resolve blockers before they impact timelines.4. People and Process Leadership- Build, coach, and manage a team of Implementation Managers capable of handling concurrent enterprise projects.- Foster a delivery culture grounded in ownership, precision, and accountability.- Implement performance metrics aligned with customer satisfaction, on-time delivery, and risk reduction.5. Metrics, Reporting, and Governance- Track and report delivery health across all accounts using structured dashboards.- Define key performance indicators (on-time delivery rate, escalation count, time-to-resolution, customer satisfaction).- Support executive leadership in quarterly business reviews and product strategy sessions.6. Cross-Functional Collaboration- Work closely with Product, Sales, and Customer Success to ensure alignment on customer commitments.- Partner with AI Productization and Engineering teams to ensure seamless deployment pipelines.- Participate in internal leadership meetings, providing data-driven insights on delivery operations.Competencies- Execution Leadership: Drives teams toward excellence under pressure while maintaining clarity and calm.- System Thinking: Builds scalable workflows that connect technical delivery with productized value.- Operational Rigor: Obsessed with timelines, structure, and measurable success.- Communication Mastery: Translates between technical and business stakeholders with precision and empathy.- Problem Solving: Anticipates issues, diagnoses root causes quickly, and implements sustainable fixes.- Ownership Mindset: Treats delivery outcomes as core to Sutra’s reputation and customer impact.Success Metrics- ≥ 95% On-Time Delivery Rate- 10% Escalation Rate per Quarter- 90% Customer Satisfaction (Implementation NPS)- Time-to-Resolution: Avg.- Reduction in HITL tasks through productization (Quarter-over-Quarter)Role LogisticsLocation: Remote / Bhopal / NoidaReporting Structure:- Reports to: Head of Delivery- Dotted Line: CAIO- Collaborates With:- Product Management- AI Productization- Delivery Excellence Team- Customer Success & SalesCadence & Collaboration- Weekly Implementation Machine L10- Weekly Product-Delivery Sync- Value Enablement Sessions- Customer SteerCo and Go-Live Reviews- Daily Standups and Sprint Reviews