Hotel General Manager

3 days ago

Delhi, India Seven Eleven Club & Hotels Full time

Objective of the role: THE OPENING IS FOR SEVEN ELEVEN HOTELS PVT. LTD.This positionis responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees; maintain a high quality product.THIS OPENING IS FOR MUMBAI. LOCATION: MIRA-BHAYANDARCANDIDATE SHOULD BE AVAILABLE FOR FACE TO FACE (IN PERSON) INTERVIEW.Responsibilities:Provide the Revenue i nformation to the higher management, that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy & restaurant and/or rate.Support sales effortsas directed by the Management and the corporate sales organization.Train staff to successfully perform guest service procedures in accordance with hotel standards (e.g., greeting, scripts, pre-assignment of rooms, food & beverage, Housekeeping, operations, sales & other departments as well).Train staffto successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received.Personally handledifficult situations involving upset guests. Attempt to resolve all issues of related to guest service before guests leave the property.Personally respondto guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.Provide inputto the annual budget by forecasting changes in operating expenses and labor cost. Use business forecasts to manage costs by scheduling staff in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards.Based on forecastedmonthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.Execute company policiesand procedures for purchasing.Ensure a satisfactoryguest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.Manage the preventativemaintenance and quick-fix programs in accordance with hotel standards.Provide leadershipby conducting business in a professional manner and in accordance with all hotel policies including standards of conduct, business ethics and conflicts of interest.Recruit and trainnew hires on business practices.Ensurethat quality of work or service is maintained.QualificationsBachelor’s or Master's Degree in Hotel Management or Business is a plus.More than 20+ or equivalent experience is acceptable.7+ years as General Manager- Hotel or senior management level experience is must.Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

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