Chat Support

4 weeks ago

Chennai, India iOPEX Full time

Required

International Non Voice Process | Night Shift & Rotational Week Offs |

Technical Chat Support Experience must | Immediate Joiners Only

Job Brief

We are looking for candidates experienced in providing chat support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Roles & Responsibilities

  • Handle customer issues via chat for a technology product
  • Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
  • Provide active updates to the customer until the issue has been resolved
  • Triage issues to Level-2 and Customer Care team in other global locations
  • Accurately document cases in-line with process requirements

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