Guest Service Associate

3 weeks ago


bangalore, India AccorHotel Full time
Job Description
  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel  should be brought to the attention of the Management.

Qualifications
  • Relevant diploma / degree in Hotel Management.
  • Minimum 1-2 years of experience.
  • Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
  • Displays high level of flexibility, initiative, sincerity and team work.
  • Knowledge about Opera would be an advantage.



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