Service Desk engineer with Portuguese

13 hours ago


Delhi, India People Prime Worldwide Full time

About LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomesJob Type: CONTRACTRole: Service Desk engineer with PortugueseExperience: 3+ YearsWork Location: MumbaiPayroll on : People Prime World WideNotice : 0 to 15 daysPrimary Skill- Service Desk L1 to L1.5 with Spanish Language (co-ordinate with Collins for Spanish Interviewers from LTIM side)Role OverviewWe are seeking a Service Desk Analyst with proficiency in Portuguese to provide Level 1 and Level 1.5 technical support for end-users. This role is critical in ensuring timely resolution of IT-related issues, delivering exceptional customer service, and maintaining operational efficiency.Key ResponsibilitiesIncident ManagementRespond to and resolve user-reported issues via phone, email, or ticketing system.Perform initial diagnosis and troubleshooting for hardware, software, and network-related problems.Escalate unresolved issues to L2/L3 teams following defined protocols.Request FulfillmentHandle service requests such as password resets,



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    About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...


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    About LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...


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    About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...

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