
Service Dispatcher
2 days ago
Role: Service Desk Dispatcher
Experience: 0-2 Years
Shift timings: Rotational Shifts
Location: Hyderabad
The Service Desk Dispatcher maximizes the efficiency of IT support by triaging and dispatching service
requests. The dispatcher assigns service engineers, coordinates support teams, and schedules remote or
onsite service based on urgency and SLAs. The dispatcher has a background in client service and an
understanding of IT service management.
Key Responsibilities
Incident and Request Triage:
• Pre-process incidents and service requests by aligning them with Lockstep's standards for summary and description.
• Evaluate and assign incident priority and then assign it to the appropriate team. Resource Coordination:
• Coordinate IT support teams to maximize the use of billable resources.
• Schedule remote and onsite technical resources in ConnectWise Monitor schedules to ensure timely entry on service requests.
• Increase productivity and effective use of IT support resources.
• Escalate service requests that cannot be scheduled within agreed service levels.
Ticket Management:
• Assist in managing ticket lifecycle to ensure timely scheduling and prevent stagnation.
• Record all work as service tickets in ConnectWise.
Quality Control:
• Review completed tickets to verify compliance with Lockstep's quality standards.
• Report IT support resource utilization and successful request completions to the Client
Experience Team Lead.
Qualifications
Experience:
• Understanding of IT service management.
• Experience with ConnectWise Manage ticketing system.
• Familiarity with IT support terminology.
Technical and Management Skills:
• Basic knowledge of computers and operating systems.
• Technical awareness, including the ability to align resources with appropriate technical issues.
• Familiarity with key IT services provided by the organization and their support requirements.
• Understanding of support tools, techniques, and the role of technology in delivering IT services.
• Accurate and fast typing skills for service request entries.
Soft Skills:
• Ability to multitask and quickly adapt to changing situations.
• Self-motivated and able to work effectively in a fast-paced environment.
• Strong focus on customer service, bringing a sense of hospitality to each support interaction.
• Active listening skills to read between the lines in order to truly understand the clients need.
• Time management skills, maintaining organization during high-demand periods.
• Professional written and verbal communication skills
• Ability to work effectively in a team environment across time zones.
Reports To
• Client Experience Team Lead
-
Service Support Coordinator
2 days ago
Hyderabad, Telangana, India beBeeDispatcher Full time ₹ 60,00,000 - ₹ 80,00,000Maximize Efficiency as a Service DispatcherAs a service dispatcher, you will play a crucial role in the efficiency of IT support by triaging and dispatching service requests.Triage incidents and service requests to align them with industry standards for summary and description.Evaluate and assign incident priority and then assign it to the appropriate...
-
Service Operations Coordinator
4 days ago
Hyderabad, Telangana, India beBeeDispatching Full time ₹ 4,00,000 - ₹ 6,00,000Job Title: Service DispatcherAbout the Role:">As a Service Dispatcher, you will play a crucial role in maximizing the efficiency of IT support by triaging and dispatching service requests. You will be responsible for assigning service engineers, coordinating support teams, and scheduling remote or onsite service based on urgency and SLAs.">Pre-process...
-
SAP Field Service Management Architect
5 days ago
Hyderabad, Telangana, India beBeeField Full time ₹ 15,00,000 - ₹ 20,00,000We are seeking a highly experienced SAP Field Service Management (FSM) Lead / Architect to drive end-to-end FSM implementations and integrations.Job ResponsibilitiesLead large-scale SAP FSM implementation projects, ensuring on-time and quality delivery.Conduct requirement workshops with business stakeholders and design scalable FSM solutions.Oversee...
-
SAP Field Service Management Lead
4 days ago
Hyderabad, Telangana, India beBeeFieldServiceManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000We are seeking a highly experienced professional to drive end-to-end FSM implementations and integrations.About the RoleLead large-scale SAP FSM implementation projects, ensuring on-time and quality delivery.Conduct requirement workshops with business stakeholders and design scalable FSM solutions.Oversee configuration, customization, integration, and...
-
Hyderabad Marine Service Advisor Role
2 days ago
Hyderabad, Telangana, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000Customer Service Representative PositionWe are seeking a skilled professional to handle customer complaints, troubleshoot issues, and coordinate support technicians. The ideal candidate will possess excellent communication skills and be able to effectively resolve customer concerns.Main Responsibilities:Communicate with customers via phone, WhatsApp, and...
-
Salesforce Field Service Cloud Consultant
19 minutes ago
Hyderabad, Telangana, India Nteksol Full timeJob Title : Salesforce Field Service Cloud ConsultantLocation : HyderabadExperience : 6+ YearsAbout the Role : Rhythm Innovations is seeking a seasoned Salesforce Field Service Cloud Consultant to lead the design, implementation, and optimization of field service solutions. The ideal candidate will bring deep expertise in Salesforce Field Service, strong...
-
sap fsm
4 weeks ago
Hyderabad, Telangana, India Enterprise Minds, Inc Full timeJob Title: SAP Field Service Management (FSM) Consultant Location: Hyderabad Employment Type: Full-Time Experience Level: Senior / Lead Start Date: ASAPJob Overview:We are seeking a highly skilled SAP FSM Consultant to join our digital transformation team. The ideal candidate will be responsible for implementing and optimizing SAP FSM solutions to support...
-
SAP FSM Consultant
3 days ago
Hyderabad, Telangana, India ADV TECHMINDS Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Type: Contract / Freelance Job Mode: Remote Job Description: Required Skills & Qualifications: Minimum 8+ years of SAP experience with 3+ years specifically in SAP FSM. Strong understanding of SAP FSM modules: Planning & Dispatching, Mobile Field Operations, Smartforms, and Reporting. Hands-on experience integrating SAP FSM with SAP S/4HANA or SAP ECC...
-
sap fsm
4 weeks ago
Hyderabad, Telangana, India Enterprise Minds, Inc Full timeJob Title: SAP Field Service Management (FSM) Consultant Location: Hyderabad Employment Type: Full-Time Experience Level: Senior / Lead Start Date: ASAP Job Overview: We are seeking a highly skilled SAP FSM Consultant to join our digital transformation team. The ideal candidate will be responsible for implementing and optimizing SAP FSM...
-
IT Support Operations Coordinator
4 days ago
Hyderabad, Telangana, India beBeeOperations Full time ₹ 60,00,000 - ₹ 80,00,000Job Title: IT Support Operations Coordinator The IT Support Operations Coordinator plays a pivotal role in optimizing the efficiency of IT services by effectively triaging and dispatching support requests. This position requires strong organizational skills, technical acumen, and excellent communication abilities to drive seamless collaboration among...