Business Analyst
20 hours ago
Overview
Business Analyst ensures that PSS business requirements from business stakeholders are
documented, reviewed, approved, and signed off effectively for the various modules of
the Programme. He / she is responsible for mapping the business processes related to
PSS and will work with the relevant business team to re-engineer those processes if
required.
The Business Analyst acts as a SME for their assigned PSS Program module and assists the
Delivery/Program Manager in the execution of the Project/Program plan.
Involvement in all phases of the project management process and assisting the design
with understanding/interpreting requirements, the build team with detailed testing, the
business with UAT, the implementation team with go-live activities and the support Team
with post-implementation support is central roles for the success of this position.
RESPONSIBILITIES
∙ Requirements Gathering and Documentation: Document PSS business
objectives, functional requirements, business processes and data models thereby
ensuring that business requirements are comprehensively and completely
captured. Prepare business requirement documents, use cases, process models
and supporting business rules for the PSS Program. Coordinate requirements walk-
through and signoffs with stakeholders to ensure that documentation accurately
portrays business needs.
∙ Project Support: - Ensure that all project document artefacts are signed off by the
required business and project stakeholders. Ensure all technical documentation
and unit testing scenarios provided by vendors is mapped to and meets business
requirements. Participating in the evaluation of new technologies and technical
solutions for use. Attend all project meetings and ensure meeting documentation
is completed and distributed to stakeholders.
∙ Data Analysis: Collect, clean, and analyse large datasets related to airline
operations, including flight schedules, passenger bookings, revenue, and cost data.
∙ Reporting: Generate reports and dashboards to visualize and communicate
data-driven insights to stakeholders, including senior management and
department heads.
∙ User Experience (UX) Analysis: Evaluate the website's user interface (UI) and user
experience to identify areas for improvement. Collaborate with UX designers to
implement user-centric enhancements that improve the online booking process.
REQUIRED
∙8+ years of experience
∙Bachelor's degree in business, information technology, or a related field.
∙Proven experience as a Business Analyst with specific expertise in the airline or
aviation industry.
∙Strong knowledge of airline operations, reservation systems, ticketing, baggage
handling, and related areas.
∙Proficiency in business analysis tools, methodologies, and industry-specific regulations.
∙Excellent communication and interpersonal skills.
∙Business and data analysis with a focus on the airline domain – Amadeus Altea
experience preferred.
∙Process optimization and reengineering tailored to airline operations.
∙Understanding of airline industry regulations, trends, and challenges.
∙IT systems evaluation and requirements gathering specific to the airline industry.
∙Change management and project implementation in the airline domain.
∙Problem-solving and critical thinking within an airline context.
∙Documentation and reporting skills with an industry-specific perspective.
ABOUT US
Air India is the flag carrier airline of India. It is one of the oldest and amongst most
recognized airline brands with a legacy of over 75 years. The airline proudly serves over
102 domestic and international destinations Air India is owned by Talace Private Limited
an SPV of Tata Sons.
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