Senior Consultant

7 days ago


delhi, India WNS Full time
Job overview
Incumbent will be responsible to work Independently and with minimal supervision and architect best in class CIS solutions across WNS verticals, which are innovative, transformational, cost effective.
Work experience / Qualifications
Minimum 6 years of work experience with at least 3 years of experience in contact centre solutions.
Should know call centre basics, WFM and Operations principles
Key responsibilities
Ownership, responsibility and accountability for creating winning solutions
Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.)
End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.
The role may also involve
Participate in consulting / diagnostic studies / strategic projects
Collateral development
Lead, participate in client visits to various WNS locations
Skill-sets
Analytical mind-set - Ability to understand client requirements and architect the appropriate solution
Ability to innovate and ideate
Excellent English communication skills (written and verbal)
Strong stakeholder management skills
Ability to handle high pressure situations and multi-task
Travel Required - Yes. Based on the requirements of the deliverable.
Department - CIS Solutions
Location - Mumbai / Pune / Gurgaon
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