It Help Desk Analyst

3 days ago

Chennai, India Sword Group Full time

Dear All,

IT Helpdesk- IT Service Desk-Level 1 Support

We have an excellent opportunity in Sword French - IT Helpdesk-Technical support-FRENCH LANGUAGE IS MUST

CTC : Negotiable

Permanent Remote-Work from home

Exp : 3+yrs

JD :

Key Responsibilities (but not limited to):

  • Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
  • Facilitate user password resets
  • Coach users in the use of hardware, software, and file management.
  • Channel and escalate technically complex problems to the appropriate resources
  • Perform computer equipment repairs; manage network printers and wireless connectivity.
  • Install software and computer peripherals
  • Identify when off-site repairs are required and coordinate with third party vendors
  • Prepare and test new computer equipment and oversee shipping to new store locations
  • Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
  • Maintain and deploy standard hardware image' to variety of hardware platforms.
  • Contribute ideas and solutions to IT Services issues at large
  • Ensure warranty and registration requirements are fulfilled
  • Provide Android/iPhone support and front-line telephone support
  • Document best practices
  • Perform other related duties as assigned

Desired Skills/Experience:

Knowledge of desktop computer applications, operating systems, hardware, and networking devices

1-2 years' experience working in a related role (asset)

knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills

LANDesk endpoint management skills would be an asset

VOIP a bonus

Excellent customer service skills

Exceptional oral and written communication skills

Demonstrated problem solving and troubleshooting skills

Bilingual (English/French) is an asset

Team-player with the ability to work well independently

Capability to prioritize and multitask; organized and detail-oriented

Ability to coach and advise clients in a clear and concise manner

Ability to work effectively in a fast-paced and high demanding environment

Keen attention to detail

Proven analytical and problem-solving abilities

If interested, please send me your cv to Abinaya - whatsup : or Email to -

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